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Managerial coaching and sales performance : the influence of salesforce approaches and organisational demands

Coimbra, Joana; Proença, Teresa - In: The international journal of productivity and … 72 (2023) 10, pp. 3076-3094

Persistent link: https://www.econbiz.de/10014431875

Boosting customer orientation through coaching: a Canadian study

Pousa, Claudio; Mathieu, Anne - In: International Journal of Bank Marketing 32 (2014) 1, pp. 60-81

business outcomes (performance) in an international banking setting (Canada). … between coaching and performance, plus the mediating effect of sales orientation and customer orientation (SOCO) can … mediator between coaching and performance, and the other one considering only the effect of coaching on performance …

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Management customer complaints and performance : banks, be careful!

Cotugno, Matteo; Stefanelli, Valeria - In: Journal of management & governance 27 (2023) 1, pp. 371-412

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Follower segments within and across the social media networks of major professional sport organizations

Naraine, Michael L. - In: Sport marketing quarterly : preferred journal of the … 28 (2019) 4, pp. 222-233

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Audit clients want to cooperate with their external financial auditor, but also remain at arm’s length : a Canadian survey study

Fontaine, Richard; Pilotti, Luciano - In: Journal of accounting and auditing : research & … (2016), pp. 1-14

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CRM/e-CRM effects on banks performance and customer-bank relationship quality

Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80

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Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...

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Frontline employees' performance in the financial services industry : the significance of trust, empathy and consumer orientation

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The improvement of firm performance and sustainability : militancy, customer focus, and bank agent experience as a moderating agent

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The effect of social media on bank performance : an fsQCA approach

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