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The influence of perceived quality, perceived value, and customer expectation on customer satisfaction : an empirical study on independent surveyor industry in Indonesia

Hannan, Sufrin; Budi Suharjo; Nurmalina, Rita; Kirbrandoko - In: International journal of applied business and economic … 14 (2016) 2, pp. 603-613

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The impacts of network competence, knowledge sharing on service innovation performance : moderating role of relationship quality

Jian, Zaoquan; Wang, Chen - In: Journal of industrial engineering and management : JIEM 6 (2013) 1, pp. 25-49

Purpose: To examine how network competence, knowledge sharing and relationship quality affect service innovation performance Design/methodology/approach: Empirical Research Findings: 1) Both enterprise’s network competence and knowledge sharing have distinct positive impact on SIP; (2)...

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ABC's of relationship selling through service

Futrell, Charles M.; Agnihotri, Raj; Krush, Michael T. - 2019 - Thirteenth edition

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Customer Centricity im Schweizer Retailbanking : eine empirische Analyse von erfolgskritischen Kundenorientierungsaktivitäten

Rechsteiner, Roger - 2018

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A renaissance of brand experience : advancing the concept through a multi-perspective analysis

Andreini, Daniela; Pedeliento, Giuseppe; Zarantonello, Lia - In: Journal of business research : JBR 91 (2018), pp. 123-133

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Are loyalty program members really engaged? : measuring customer engagement with loyalty programs

Bruneau, Virginie; Swaen, Valérie; Zidda, Pietro - In: Journal of business research : JBR 91 (2018), pp. 144-158

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The link between customer satisfaction and loyalty : the moderating role of customer characteristics

Schirmer, Nadine Andrea; Ringle, Christian M.; … - In: Journal of strategic marketing 26 (2018) 4, pp. 298-317

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Relating strategic market orientation and market performance : role of customer value types

Sahi, Gurjeet Kaur; Gupta, Mahesh Chander; Lonial, … - In: Journal of strategic marketing 26 (2018) 4, pp. 318-338

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Customers' savings rate and share of wallet : the moderating role of religion and ethnicity/immigrant generation vis-à-vis attitude as mediator

Hamin, Hamin; Tung, Rosalie Lam; Baumann, Chris; … - In: Journal of strategic marketing 26 (2018) 5, pp. 400-416

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You are charging your friend a fee? : the influence of brand relationship norms on consumer judgments

Martin, Brett - In: Journal of strategic marketing 26 (2018) 5, pp. 417-426

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