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41
Man vs machine : examining the three themes of service robotics in tourism and hospitality
Manthiou, Aikaterini
;
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 511-527
Persistent link: https://www.econbiz.de/10012666403
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42
Customer experience in the B2B area : the impact of age-related impressions
Lecoeuvre, Laurence
;
Turner, J. Rodney
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012430624
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43
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
44
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
45
Humanitarian crises : the (un)certainty of servicescapes and their impact on frontline actors
Kuppelwieser, Volker
;
Spielmann, Nathalie
;
Vega, Diego
- In:
Journal of service research
26
(
2023
)
3
,
pp. 371-388
Persistent link: https://www.econbiz.de/10014325994
Saved in:
46
Psychological safety, contributions and service satisfaction of customers in group service experiences
Kuppelwieser, Volker G.
;
Finsterwalder, Jörg
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 617-636
Persistent link: https://www.econbiz.de/10009801890
Saved in:
47
Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
Finsterwalder, Jrg
;
Kuppelwieser, Volker G.
- In:
Journal of strategic marketing
19
(
2011
)
7
,
pp. 607-619
Persistent link: https://www.econbiz.de/10009804392
Saved in:
48
Revisiting the age construct : implications for service research
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of service research
24
(
2021
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10012592944
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49
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
50
Dynamics of individual actors' self, social, and task pre-dispositions in multi-actor service ecosystems
Finsterwalder, Jörg
;
Kuppelwieser, Volker
;
Fisk, Raymond P.
- In:
Journal of business research : JBR
147
(
2022
),
pp. 518-531
Persistent link: https://www.econbiz.de/10013271533
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