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A five-senses perspective to quality in hospitals
Maria Ugolini, Marta; Rossato, Chiara; Baccarani, Claudio - In: The TQM Journal 26 (2014) 3, pp. 284-299
Purpose – The purpose of this paper is to report on research on the sensory perceptions that patients and bystanders … paper offers suggestions to hospital management on ways to improve receivers’ sensory perceptions. Design …, categorisation and model adaptation. Findings – A simplified system model for service provision in the hospital ward is proposed. A …
Persistent link: https://www.econbiz.de/10015032083
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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
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An integrated methodology for evaluating patient service quality
Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
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Determinants of patient satifaction with hospital service quality in the context of Iranian health care market
Noorossana, Rassoul; Delshad, Adel Talaei; Nayebpour, … - In: International journal of operations and quantitative … 27 (2021) 3, pp. 287-302
Persistent link: https://www.econbiz.de/10013362104
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The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
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When the customer is the patient : lessons from healthcare research on patient satisfaction and service quality ratings
Vogus, Timothy J.; McClelland, Laura E. - In: Human resource management review 26 (2016) 1, pp. 37-49
Persistent link: https://www.econbiz.de/10011429341
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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.; Nagase, Keisuke - In: Journal of medical marketing : device, diagnostic and … 14 (2014) 4, pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
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Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana; Nagase, Keisuke - In: International journal of management and marketing … 7 (2014) 2, pp. 39-56
Persistent link: https://www.econbiz.de/10010429281