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Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective
Chen, Lisa Y. - In: World review of entrepreneurship, management and … 9 (2013) 4, pp. 543-558
Persistent link: https://www.econbiz.de/10010230098
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A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh; Albadvi, Amir; Ghapanchi, Amir Hossein - In: International journal of business information systems : … 13 (2013) 4, pp. 490-503
Persistent link: https://www.econbiz.de/10010231390
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani; Martinsuo, Miia; Naumann, Earl - In: Journal of strategic marketing 21 (2013) 7, pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
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Modeling the customer satisfaction influence on the long term sales : example with leading OTC analgesics INN on national market
Petrova, Guenka; Mateev, Nikolay; Barumov, Dimitar; … - In: Modern economy 4 (2013) 9, pp. 569-575
Persistent link: https://www.econbiz.de/10010243188
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A study on awareness level on industrial lubricants with reference to Pentagon lubicants , Chennai
Aveline S.; Kishore; Prabhu, C. - In: International journal of applied business and economic … 12 (2014) 2, pp. 353-360
Persistent link: https://www.econbiz.de/10010374127
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Measuring and analysing customer satisfaction with multi-criteria satisfaction analysis (MUSA) model : an electronic retailing case study
Tabaei, Zahra; Fathian, Mohammad - In: International journal of business information systems : … 15 (2014) 2, pp. 189-204
Persistent link: https://www.econbiz.de/10010376919
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Strategic orientation and social enterprise performance
Liu, Gordon; Takeda, Sachiko; Ko, Wai Wai - In: Nonprofit and voluntary sector quarterly 43 (2014) 3, pp. 480-501
Persistent link: https://www.econbiz.de/10010378589
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Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: The service industries journal 34 (2014) 6, pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
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Measuring the perceived service quality and customer satisfaction in Islamic bank windows in Libya based on structural equation modelling (SEM)
Khafafa, Ali Joma; Shafii, Zurina - In: Afro Eurasian studies 2 (2013) 1/2, pp. 56-71
Persistent link: https://www.econbiz.de/10010381661