//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumer preference and servic...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
83,564
Konsumentenverhalten
81,114
Service quality
21,757
Dienstleistungsqualität
21,006
Qualitätsmanagement
16,903
Quality management
15,219
Theorie
11,763
Theory
11,554
Relationship marketing
11,162
Beziehungsmarketing
11,123
Customer satisfaction
9,554
Kundenzufriedenheit
9,206
Brand management
7,682
Markenführung
7,642
Brand image
6,819
Markenimage
6,776
USA
6,708
United States
6,394
Deutschland
6,175
Online-Handel
5,896
Online retailing
5,884
Germany
5,677
Social Web
4,977
Social web
4,975
Online-Marketing
4,607
Internet marketing
4,595
Einzelhandel
4,464
Retail trade
4,419
Brand
4,352
Markenartikel
4,340
Electronic Commerce
4,013
E-commerce
3,916
Werbewirkung
3,651
Product quality
3,633
Produktqualität
3,628
Advertising effects
3,612
Verbraucherverhalten
3,591
Experiment
3,584
Emotion
3,525
India
3,085
more ...
less ...
Online availability
All
Undetermined
42,705
Free
26,080
Type of publication
All
Article
81,934
Book / Working Paper
39,124
Journal
270
Other
41
Type of publication (narrower categories)
All
Article in journal
68,356
Aufsatz in Zeitschrift
68,356
Graue Literatur
9,853
Non-commercial literature
9,853
Working Paper
8,363
Arbeitspapier
7,687
Aufsatz im Buch
7,654
Book section
7,654
Hochschulschrift
3,867
research-article
3,412
Thesis
2,780
Collection of articles of several authors
1,750
Sammelwerk
1,750
Aufsatzsammlung
1,031
Conference paper
818
Konferenzbeitrag
818
Case study
807
Fallstudie
807
Konferenzschrift
662
Bibliografie enthalten
586
Bibliography included
586
Dissertation u.a. Prüfungsschriften
527
Lehrbuch
445
Collection of articles written by one author
374
Sammlung
374
Textbook
363
Conference proceedings
350
Amtsdruckschrift
280
Government document
280
Article
275
conceptual-paper
223
Reprint
212
review-article
206
case-report
184
Ratgeber
181
Guidebook
166
review
155
Handbook
132
Handbuch
132
Forschungsbericht
102
more ...
less ...
Language
All
English
107,088
German
11,398
Undetermined
1,942
French
443
Spanish
145
Polish
139
Italian
101
Russian
57
Swedish
48
Danish
37
Dutch
27
Norwegian
23
Portuguese
23
Finnish
19
Hungarian
19
Romanian
14
Czech
13
Slovak
12
Lithuanian
11
Croatian
7
Bulgarian
5
Slovenian
4
Serbian
4
Indonesian
3
Chinese
3
Arabic
2
Bosnian
2
Macedonian
2
Multiple languages
2
Turkish
2
Latvian
1
Malay (macrolanguage)
1
Ukrainian
1
Vietnamese
1
more ...
less ...
Author
All
Antony, Jiju
145
Han, Heesup
134
Mattila, Anna S.
124
Belk, Russell W.
115
Bruhn, Manfred
112
Phau, Ian
103
Grunert, Klaus G.
102
Huber, Frank
97
Bauer, Hans H.
96
Herrmann, Andreas
87
Lusk, Jayson L.
85
Wiedmann, Klaus-Peter
85
Usman, Osly
83
Foxall, Gordon R.
82
Siciliani, Luigi
82
Gierl, Heribert
81
Khare, Arpita
80
Dwivedi, Yogesh Kumar
78
Grewal, Dhruv
78
Sheth, Jagdish N.
78
Rahman, Zillur
74
Laroche, Michel
71
Nayga, Rodolfo M.
71
Loureiro, Sandra Maria Correia
70
Septianto, Felix
68
Agarwal, Sumit
67
Bagozzi, Richard P.
67
Stavins, Joanna
67
Paul, Justin
66
Walsh, Gianfranco
65
Jang, Soocheong
64
Sharma, Piyush
64
Spiller, Achim
64
Verhoef, Peter C.
63
Wansink, Brian
63
Bruwer, Johan
61
Devadasan, S. R.
60
Propper, Carol
59
Ko, Eunju
58
Janssen, Maarten C. W.
57
more ...
less ...
Institution
All
National Bureau of Economic Research
714
Springer Fachmedien Wiesbaden
179
OECD
127
IGI Global
65
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
46
Verlag Dr. Kovač
44
Hochschulrektorenkonferenz
42
American Marketing Association
36
International Monetary Fund
32
Books on Demand GmbH <Norderstedt>
31
International Energy Agency
30
World Bank
30
European Association of Agricultural Economists - EAAE
28
Institut für Demoskopie Allensbach
26
International Monetary Fund (IMF)
26
Edward Elgar Publishing
25
Deutsches Institut für Normung
22
Nomos Verlagsgesellschaft
22
Deutsche Gesellschaft für Qualität
21
Verband der Automobilindustrie
21
Information Resources Management Association
20
Shaker Verlag
19
Friedrich-Schiller-Universität Jena
18
Nordic Council of Ministers
18
Organisation for Economic Co-operation and Development
18
RWTH Aachen
17
Europäische Kommission
16
World Bank Group
15
INSEAD
14
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
13
Springer-Verlag GmbH
13
Taylor and Francis.
13
Universität Mannheim
12
Österreichisches Institut für Wirtschaftsforschung
12
Christian-Albrechts-Universität zu Kiel
11
Europäische Kommission / Gemeinsame Forschungsstelle
11
HAL
11
Helmut-Schmidt-Universität
11
Erasmus Research Institute of Management
10
Fördergesellschaft Marketing an der Universität Augsburg
10
more ...
less ...
Published in...
All
Journal of business research : JBR
2,133
Journal of retailing and consumer services
2,036
International journal of hospitality management
1,023
International journal of consumer studies
775
NBER working paper series
710
Psychology & marketing
693
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
679
Working paper / National Bureau of Economic Research, Inc.
623
Journal of consumer research : JCR ; an interdisciplinary bimonthly
584
NBER Working Paper
552
International journal of productivity and quality management : IJPQM
547
The TQM journal : the international review of organizational improvement
496
SpringerLink / Bücher
495
International journal of production research
492
International journal of quality & reliability management
476
The service industries journal
448
Asia Pacific journal of marketing and logistics
424
Tourism management : research, policies, practice
417
Management science : journal of the Institute for Operations Research and the Management Sciences
414
European Journal of Marketing
404
The journal of product & brand management
396
International journal of production economics
388
Cogent business & management
378
Journal of travel and tourism marketing
378
Journal of Consumer Marketing
373
European journal of marketing : EJM
365
The journal of services marketing
363
Journal of marketing research : JMR
359
The journal of brand management : an international journal
359
International journal of contemporary hospitality management
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of retailing
338
Total quality management & business excellence
331
Journal of international consumer marketing
330
Journal of marketing management : MM
330
Journal of the Academy of Marketing Science
316
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
Journal of marketing
312
Technological forecasting & social change : an international journal
309
Journal of hospitality marketing & management
308
more ...
less ...
Source
All
ECONIS (ZBW)
111,260
Other ZBW resources
4,362
USB Cologne (EcoSocSci)
2,953
RePEc
1,343
EconStor
1,041
BASE
196
USB Cologne (business full texts)
124
OLC EcoSci
84
ArchiDok
6
more ...
less ...
Showing
41
-
50
of
121,369
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
41
Does ISO 9000 certification affect consumer perceptions of the service provider?
Caro, Laura Martínez
;
García, Jose Antonio Martínez
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10009525105
Saved in:
42
Product quality and customer benefit
Blecharz, Pavel
;
Stverkova, Hana
-
2011
Persistent link: https://www.econbiz.de/10009266783
Saved in:
43
Service quality in a landlord-small business relationship in shopping centres
Harmse, Cornelia
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 67-77
Persistent link: https://www.econbiz.de/10010511545
Saved in:
44
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
45
A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
; …
- In:
Journal of internet commerce
14
(
2015
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011432437
Saved in:
46
GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta
;
Cheng, Ching-Chan
;
Hsu, Fu-Sung
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 355-367
Persistent link: https://www.econbiz.de/10011300178
Saved in:
47
The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón
;
Navarro García, Antonio
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 265-277)
.
2015
Persistent link: https://www.econbiz.de/10011300801
Saved in:
48
Research on product quality control in Chinese online shopping : based on the uncertainty mitigating factors of product quality
Li, Bo
;
Wen, Decheng
;
Shi, Xiaodan
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 602-618
Persistent link: https://www.econbiz.de/10011305635
Saved in:
49
Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.
;
Aulōnitēs, Geōrgios I.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
Saved in:
50
Ensuring customer satisfaction through service qualtiy and image management in the hospitality industry : a conceptual perspective
Tamwatin, Utid
;
Trimetssontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10011339317
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->