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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors
Bayighomog, Steven W.; Arasli, Huseyin - In: The service industries journal 39 (2019) 7/8, pp. 637-661
Persistent link: https://www.econbiz.de/10012204758
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Servant leadership and customer OCB : moderation effect of altruistic values amongst family hotels employees
Azila-Gbettor, Edem Maxwell - In: Journal of family business management : JFBM 13 (2023) 2, pp. 314-334
Persistent link: https://www.econbiz.de/10014317277
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The dark side of leadership : abusive supervision and its effects on Employee's behavior and well-being
Santos, Célia; Coelho, Arnaldo; Filipe, Ana; Marques, … - In: Journal of strategy and management 16 (2023) 4, pp. 672-688
Persistent link: https://www.econbiz.de/10014433011
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Leading to customer loyalty : a daily test of the service-profit chain
Myrden, Susan E.; Kelloway, E. Kevin - In: The journal of services marketing 29 (2015) 6/7, pp. 585-598
Persistent link: https://www.econbiz.de/10011418372
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The influence of servant leadership on restaurant employee engagement
Carter, Danon; Baghurst, Timothy - In: Journal of business ethics : JOBE 124 (2014) 3, pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
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Effects of contemporary leadership styles and employee engagement on customer satisfaction in the retail grocery industry in the US
Melvin, Lateef - In: Handbook of research on multidisciplinary perspectives …, (pp. 274-298). 2020
Persistent link: https://www.econbiz.de/10013490823
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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
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Transformational leadership, relationship quality, and employee performance during continuous incremental organizational change
Carter, Min Z.; Armenakis, Achilles A.; Feild, Hubert S.; … - In: Journal of organizational behavior : OB ; the internat. … 34 (2013) 7, pp. 942-958
Persistent link: https://www.econbiz.de/10010227472
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Servant leadership, proactive work behavior, and performance overall rating : testing a multilevel model of moderated mediation
Varela, Jose A.; Bande, Belen; Río Araujo, Marisa del; … - In: Journal of business-to-business marketing 26 (2019) 2, pp. 177-195
Persistent link: https://www.econbiz.de/10012196284