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Understanding the loss of trus...
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71
A structural relationship between domestic tourist satisfaction,
trust
, switching barriers and retention
Lertwannawit, Aurathai
;
Gulid, Nak
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1375-1382
Persistent link: https://www.econbiz.de/10011280211
Saved in:
72
The relative contribution of love and
trust
towards customer loyalty
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
Australasian marketing journal
23
(
2015
)
1
,
pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
Saved in:
73
Antecedents and consequences of pharmacy loyalty behavior
Athavale, Amod S.
;
Banahan, Benjamin F., III
;
Bentley, …
- In:
International journal of pharmaceutical and healthcare …
9
(
2015
)
1
,
pp. 36-55
Persistent link: https://www.econbiz.de/10011302267
Saved in:
74
The consumer's perspective on evaluating products : service is the key
Oliver, Jason
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 200-210
Persistent link: https://www.econbiz.de/10011309000
Saved in:
75
Impact of
trust
on the relationship of e-service quality and customer satisfaction
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
EuroMed journal of business
10
(
2015
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10011344163
Saved in:
76
A two-dimensional model of
trust
-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
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77
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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78
E-loyalty is not all about
trust
, price also matters : extending expectation-confimation theory in bookselling websites
Valvi, Aikaterini C.
;
West, Douglas C.
- In:
Journal of electronic commerce research : JECR
14
(
2013
)
1
,
pp. 99-123
Persistent link: https://www.econbiz.de/10009766265
Saved in:
79
Factors affecting online tourism group buying and the moderating role of loyalty
Kim, Myung-Ja
;
Lee, Choong-Ki
;
Chung, Namho
;
Kim, Woo Gon
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
3
,
pp. 380-394
Persistent link: https://www.econbiz.de/10010358298
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80
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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