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A three-dimensional approach to customer retention in mobile phone services

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Service innovation and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation

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A study on performance of telecom service market : case of Karnataka, India

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An empirical assessment of customer switching behavior in the Nigerian telecom industry

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Customers perception of service quality in the Nigerian telecommunication sector

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The control process effectiveness : organization versus customer

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The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers

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Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic

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The telecommunication sector is one of the most rapidly growing sectors in the world. The COVID-19 pandemic has created an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of internet and telecom services during the COVID-19 pandemic...

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Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry

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