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Does involvement matter in S-Commerce? : the integrated role of emotion to explain satisfaction and loyalty in S-commerce for low vs high involvement products

Panitharn Juntongjin - In: Cogent business & management 9 (2022) 1, pp. 1-22

This paper investigates satisfaction and loyalty in social commerce by integrating the role of emotion as a mediating … proposes a new validated model to explain satisfaction and loyalty in social commerce. Structural Equation Modelling (SEM) has … variable and level of involvement as a moderating variable. Based on cognitive appraisal theory, to explain satisfaction and …

Persistent link: https://www.econbiz.de/10014433767

Satisfaction or delight? : a cross-cultural study of loyalty formation linked to two restaurant types

Rodríguez-López, María Eugenia; Alcántara-Pilar, … - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2646-2667

Persistent link: https://www.econbiz.de/10014446474

Is it only the university they are satisfied with? : foreign student satisfaction and its effect on loyalty

Kéri, Anita; Hetesi, Erzsébet - In: International review on public and non-profit marketing 19 (2022) 3, pp. 601-622

Persistent link: https://www.econbiz.de/10013435738

Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty

Chang, Jennifer Yee-Shan; Cheah, Jun-Hwa; Lim, Xin-Jean; … - In: International journal of hospitality management 104 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013255958

The impact of customer participation : the employee's perspective

Chen, Chih-cheng Volvic; Chen, Chih-jou Jay; Lin, … - In: The journal of business & industrial marketing 30 (2015) 5, pp. 486-497

Persistent link: https://www.econbiz.de/10011339913

Design des Vertriebsmodells nach Unternehmensübernahmen im IT-Markt : eine empirische Analyse des Kundennutzens, der Mitarbeiterzufriedenheit und der Kostenstrukturen

Borchert, Carsten - 2016

Persistent link: https://www.econbiz.de/10011523648

Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint

Yang, Shuiqing - In: The journal of business & industrial marketing 30 (2015) 2, pp. 117-128

Persistent link: https://www.econbiz.de/10010532118

Attitudinal loyalty and trust in entrepreneurship : building new relationships

Prause, Gunnar; Mendez, Marcelo Mendez; Garcia-Agreda, … - In: International entrepreneurship and management journal 9 (2013) 4, pp. 531-540

Persistent link: https://www.econbiz.de/10010247773

A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry

Mostert, Pierre; Theron, Eksteen; Kruger, Jack - In: International journal of services, economics and management 12 (2021) 4, pp. 317-337

Persistent link: https://www.econbiz.de/10012800833

Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry

Menidjel, Choukri; Bilgihan, Anil; Benhabib, Abderrezzak - In: The international review of retail, distribution and … 31 (2021) 1, pp. 106-129

Persistent link: https://www.econbiz.de/10012425335