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Consumers' perspectives on service staff with disabilities in the hospitality industry

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Employee retention for economic stabilization : a qualitative phenomenological study in the hospitality sector

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Focusing on employee retention is vital to increase organizational performance and strengthen a nation's economy. Employee turnover leads to high unemployment and slow economic growth around the globe. The purpose of this study was to explore the reasons and motivating factors that cause...

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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

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Hospitality servicescapes seen by visually impaired travelers

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E-menus : managing choice options in hospital foodservice

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Developing a scale of hospitableness : a tale of two worlds

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The Caribbean Medical Center case : marketing decision-making for hospitals facing customer attrition

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