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High performance in after-sales support services in the automotive industry
Huber, Frank; Bauer, Sebastian K. - In: International journal of automotive technology and … 9 (2009) 3, pp. 334-347
Persistent link: https://www.econbiz.de/10003882869
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An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue
Gebauer, Heiko; Fleisch, Elgar - In: Industrial marketing management : the international … 36 (2007) 3, pp. 337-348
Persistent link: https://www.econbiz.de/10003450768
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The effect of incentives on customer evaluations of service bundles
Andrews MacLelland, Melinda; Benedicktus, Ray L.; … - In: Journal of business research : JBR 63 (2010) 1, pp. 71-76
Persistent link: https://www.econbiz.de/10003909549
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Qualität im Service : Wege zur besseren Dienstleistung
Brunner, Franz J. - 2010
Persistent link: https://www.econbiz.de/10003915254
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The co-production of equipment-based services : an international approach
Guo, Lei; Ng, Irene - In: European management journal 29 (2011) 1, pp. 43-50
Persistent link: https://www.econbiz.de/10008858270
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Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Global business review 11 (2010) 1, pp. 79-101
Persistent link: https://www.econbiz.de/10003959268
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Determinanten der Beziehungsqualität im B2B-Marketing : eine empirische Analyse in Kooperation mit einem mittelständischen Industriegüterhersteller
Dolezych, Tim - In: Marketing von Solutions : innovative Ansätze und Best …, (pp. 181-212). 2010
Persistent link: https://www.econbiz.de/10008736877
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Belief perseverance among accounting practitioners regarding the effect of non-audit services on auditor independence
Beaulieu, Philip; Reinstein, Alan - In: Journal of accounting and public policy 29 (2010) 4, pp. 353-373
Persistent link: https://www.econbiz.de/10008653169
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QUIS 11 : moving forward with service quality
Stauss, Bernd (contributor) - 2010
Persistent link: https://www.econbiz.de/10008656281
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Serviceorientierung als Erfolgsfaktor des Exports von industriellen Dienstleistungen
Selasinsky, Maren von; Sichtmann, Christina - In: Serviceorientierung im Unternehmen : Forum …, (pp. 469-486). 2010
Persistent link: https://www.econbiz.de/10003943301