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The mechanism of social media marketing : influencer characteristics, consumer empathy, immersion, and sponsorship disclosure
Jung, Nayoung; Im, Subin - In: International journal of advertising : the review of … 40 (2021) 8, pp. 1265-1293
Persistent link: https://www.econbiz.de/10012802303
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Consumer cynicism in service failures
Tran, Hai-Anh; Strizhakova, Yuliya; Usrey, Bryan; … - In: Psychology & marketing 39 (2022) 2, pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
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Service quality of micro-finance institutions in district MANSEHRA : an investigation of customer satisfaction
Ali, Sher; Khalid, Uzhair; Bilal, Hazrat - In: Journal of economic cooperation & development 41 (2020) 1, pp. 61-88
Persistent link: https://www.econbiz.de/10012594065
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The effect of sequential structure in charity advertising on message elaboration and donation intention : the mediating role of empathy
Bae, Mikyeung - In: Journal of promotion management : innovations in … 27 (2021) 1, pp. 177-209
Persistent link: https://www.econbiz.de/10012385183
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Encountering the victims of Romanian communism : young people and empathy in a memorial museum
Crețan, Remus; Light, Duncan; Richards, Steven; Dunca, … - In: Eurasian geography and economics 59 (2018) 5/6, pp. 632-656
Persistent link: https://www.econbiz.de/10012252693
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A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.; Rajasankar, S. - In: International journal of applied business and economic … 17 (2019) 2, pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
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Emotional intelligence in procurement management
Kamann, Dirk-Jan F.; Kővári, Edit M. - In: International journal of procurement management 14 (2021) 2, pp. 243-263
Persistent link: https://www.econbiz.de/10012516011
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Factors affecting individual customer satisfaction with the service quality of Vietnamese banks
Dong Van Vu; Lien Thi Thuy Le; Thang Quoc Nguyen; … - In: International journal of management concepts and … 14 (2021) 3, pp. 193-211
Persistent link: https://www.econbiz.de/10012671185
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Muslim intention in donating through charitable crowdfunding in Indonesia
Indriani, Esmeralda; Kasri, Rahmatina Awaliah - In: Research on firm financial performance and consumer behavior, (pp. 267-290). 2020
Persistent link: https://www.econbiz.de/10012501740
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Predisposing customers to be more satisfied by inducing empathy in them
Davis, Cassandra; Jiang, Li; Williams, Patti; Drolet, … - In: Cornell hospitality quarterly : CQ 58 (2017) 3, pp. 229-239
Persistent link: https://www.econbiz.de/10011736838