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The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry

Kim, Sung-Bum; Kim, Dae-Young - In: Asian journal of sustainability and social responsibility 1 (2016) 4, pp. 39-55

The purpose of this study was to test how potential customers' perceptions of a hotel's corporate social responsibility activities, service quality, and transparency affect relationship quality constructs such as trust, satisfaction, and customer loyalty. Our research design consisted of...

Persistent link: https://www.econbiz.de/10011854657

Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions

Han, Heesup; Yu, Jongsik; Kim, Wansoo - In: Journal of travel and tourism marketing 36 (2019) 3, pp. 371-383

Persistent link: https://www.econbiz.de/10012179410

Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification

Ahn, Jiseon; Shamim, Amjad; Park, Jungkun - In: International journal of hospitality management 92 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012425029

CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty

Min, Jihye; Kim, Jiyoung; Yang, Kiseol - In: Journal of retailing and consumer services 72 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014253482

Impact of corporate image on customer loyalty of Islamic banks : the role of religiosity, collectivism, sight cues and CSR

Aslam, Ejaz; Ashraf, Muhammad Saleem; Anam Iqbal - In: Journal of Islamic marketing 14 (2023) 5, pp. 1310-1324

Persistent link: https://www.econbiz.de/10014314535

Corporate social responsibility and SMEs' performance : mediating role of corporate image, corporate reputation and customer loyalty

Le Thanh Tiep - In: International journal of emerging markets 18 (2023) 10, pp. 4565-4590

Persistent link: https://www.econbiz.de/10014456246

The effect of corporate reputation on customer loyalty in the Ghanaian banking industry : the role of country-of-origin

Gli, Deli Dotse; Tweneboah-Koduah, Ernest Yaw; Odoom, … - In: African journal of economic and management studies 15 (2024) 1, pp. 73-87

Persistent link: https://www.econbiz.de/10014519796

Comparison of generational loyalty models and loyalty programs for Millennial, Generation X, and Baby Boomer hotel customers

Whalen, Elizabeth A.; Bowen, John T.; Baloglu, Seyhmus - In: Journal of hospitality and tourism insights 7 (2024) 4, pp. 2328-2346

Persistent link: https://www.econbiz.de/10015053384

Antecedents and consequences of relationship commitment : an empirical study in Taiwan

Ou, Wei-ming; Shih, Chia-mei; Chen, Chin-yuan - In: International journal of commerce and management 24 (2014) 3, pp. 228-242

Persistent link: https://www.econbiz.de/10010432359

CSR, relationship quality, loyalty and psychological connection in sports

Nyadzayo, Munyaradzi W.; Leckie, Civilai; McDonald, Heath - In: Marketing intelligence & planning 34 (2016) 6, pp. 883-898

Persistent link: https://www.econbiz.de/10011572260