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Impact of value-added service...
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1
Engaging customers during a
website
visit : a
model
of
website
customer engagement
Demangeot, Catherine
;
Broderick, Amanda J.
- In:
International journal of retail & distribution management
44
(
2016
)
8
,
pp. 814-839
Persistent link: https://www.econbiz.de/10011615493
Saved in:
2
Effects of
website
interactivity on online retail shopping behavior
Islam, Hafizul
- In:
Value creation in e-business management : 15th Americas …
,
(pp. 131-142)
.
2009
Persistent link: https://www.econbiz.de/10003866956
Saved in:
3
Online customer experience in e-retailing : implications for web entrepreneurship
Micu, Angela Eliza
;
Bouzaabia, Olfa
;
Bouzaabia, Rym
; …
- In:
International entrepreneurship and management journal
15
(
2019
)
2
,
pp. 651-675
Persistent link: https://www.econbiz.de/10012227100
Saved in:
4
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
5
Measuring e-service quality : a review of literature
Shankar, Amit
;
Datta, Biplab
- In:
International journal of services technology and …
26
(
2020
)
1
,
pp. 77-100
Persistent link: https://www.econbiz.de/10012503465
Saved in:
6
Developing and validating a multidisciplinary scale of e-retailing
website
elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
7
Optimizing customer engagement content strategy in retail and e-tail : available on online product review videos
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364445
Saved in:
8
Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.
;
Ulusoy, Emre
;
Keillor, Bruce D.
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
Saved in:
9
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
10
Investigation of applied criteria for selecting online retailers : implications from the Indian market
Kolte, Ashutosh
;
Sangvikar, Balkrishan
;
Pawar, Avinash
; …
- In:
International journal of enterprise network management …
12
(
2021
)
4
,
pp. 297-311
Persistent link: https://www.econbiz.de/10012797726
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