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Determinants of customer satisfaction : empirical study in hotels

Machado, Maria João Cardoso Vieira - In: International journal of applied management science 11 (2019) 2, pp. 91-112

Persistent link: https://www.econbiz.de/10012035828

How user-generated judgments of hotel attributes indicate guest satisfaction

Gunasekar, Sangeetha; Sudhakar, Sooriya - In: Journal of global scholars of marketing science : … 29 (2019) 2, pp. 180-195

Persistent link: https://www.econbiz.de/10012257892

Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry

Mahbubar Rahman; Rafikul Islam - In: International journal of business and systems research 12 (2018) 4, pp. 365-390

Persistent link: https://www.econbiz.de/10011960592

Dimensions of hotel service quality and its impacts on guest satisfaction and loyalty

Campos, Domingos Fernandes; Rebouças de Araújo, … - In: International journal of services and operations … 47 (2024) 4, pp. 535-557

Persistent link: https://www.econbiz.de/10015065128

The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations

Kim, Mi Ran; Knutson, Bonnie J.; Choi, Laee - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 563-588

Persistent link: https://www.econbiz.de/10011578856

Tourism's green lens : navigating sustainable development from tourists' viewpoint

Srivastava, Praveen Ranjan - In: International journal of services and standards : IJSS 14 (2024) 1, pp. 28-50

Persistent link: https://www.econbiz.de/10015066998

Measuring Tsunami Museum visitor satisfaction : an importance performance map analysis

Aprilia, Cut; Yusra, Yusra; Ida Rosnita Ismail - In: Cogent business & management 9 (2022) 1, pp. 1-21

This paper aims to develop a natural-disaster theme museum visitor satisfaction model by integrating authenticity, involvement, and destination image by applying Arnolds' theory of emotion. This study takes place at Aceh Tsunami Museum, Indonesia. An Importance-Performance Map Analysis is...

Persistent link: https://www.econbiz.de/10014420296

Performance measurement and benchmarking of large-scale tourist hotels

Wang, Tien-Chin; Shu-Li, Huang - In: International journal of business and economics … 7 (2018) 4, pp. 97-101

Persistent link: https://www.econbiz.de/10011918355

Measurement of service quality in the hotel sector : the case of Northern Poland

Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332

Persistent link: https://www.econbiz.de/10009768002

Insights into customer online reviews of service quality in hotels : evidence from Vietnam

Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292

Persistent link: https://www.econbiz.de/10013369910