//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The management of job burnout...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Indien
118,833
India
97,880
China
5,114
Wirtschaftswachstum
5,000
Stress
4,968
Economic growth
4,684
Factor analysis
4,338
Work stress
3,991
Faktorenanalyse
3,952
Theorie
3,878
Theory
3,847
Entwicklung
3,787
Customer service
3,466
Consumer behaviour
3,320
Schätzung
3,315
Bank
3,274
Estimation
3,262
Konsumentenverhalten
3,233
Economic development
3,116
Industrie
3,080
Kundenservice
3,073
Manufacturing industries
2,779
Wirkungsanalyse
2,735
Impact assessment
2,695
Auslandsinvestition
2,661
Foreign investment
2,617
Landwirtschaft
2,548
Agriculture
2,541
USA
2,383
Wirtschaftspolitik
2,383
Entwicklungsländer
2,377
Internationale Wirtschaftsbeziehungen
2,337
International economic relations
2,309
United States
2,220
Armut
2,191
Globalization
2,178
Globalisierung
2,173
Poverty
2,167
Women
2,122
Developing countries
2,088
more ...
less ...
Online availability
All
Free
30,353
Undetermined
23,301
Type of publication
All
Article
75,256
Book / Working Paper
67,298
Journal
781
Other
48
Database
2
Type of publication (narrower categories)
All
Article in journal
41,827
Aufsatz in Zeitschrift
41,827
Graue Literatur
12,248
Non-commercial literature
12,248
Working Paper
10,297
Aufsatz im Buch
9,336
Book section
9,336
Arbeitspapier
8,937
Collection of articles of several authors
3,950
Sammelwerk
3,950
research-article
1,954
Hochschulschrift
1,556
Aufsatzsammlung
1,521
Konferenzschrift
1,441
Thesis
1,013
Case study
968
Fallstudie
968
Amtsdruckschrift
877
Government document
877
Conference proceedings
875
Statistik
585
Statistics
475
Bibliografie enthalten
401
Bibliography included
401
Article
319
Mehrbändiges Werk
287
Multi-volume publication
287
Collection of articles written by one author
284
Sammlung
284
Conference paper
258
Konferenzbeitrag
258
No longer published / No longer aquired
219
Dissertation u.a. Prüfungsschriften
178
Festschrift
174
Bibliografie
169
case-report
166
review-article
162
Bibliographie
158
Lehrbuch
131
Handbook
126
more ...
less ...
Language
All
English
110,514
Undetermined
28,847
German
3,478
French
251
Russian
155
Hindi
90
Spanish
78
Portuguese
36
Italian
22
Polish
21
Hungarian
18
Danish
17
Lithuanian
8
Dutch
8
Croatian
6
Norwegian
6
Czech
5
Serbian
5
Slovak
4
Slovenian
4
Swedish
4
Arabic
3
Indonesian
3
Sanskrit
3
Tamil
3
Japanese
2
Nepali
2
Finnish
1
Kazakh
1
Korean
1
Marathi
1
Romanian
1
Urdu
1
Chinese
1
more ...
less ...
Author
All
Jha, Raghbendra
259
Gaiha, Raghav
202
Sen, Kunal
201
Singh, Nirvikar
186
Duflo, Esther
185
Ghosh, Saibal
167
Banerjee, Abhijit V.
136
Azam, Mehtabul
134
Gulati, Ashok
130
Pande, Rohini
127
Bhalotra, Sonia R.
121
Ravallion, Martin
121
Prakash, Nishith
117
Patnaik, Ila
113
Goldar, Bishwanath
110
Ghani, Ejaz
109
Kamaiah, Bandi
104
Mitra, Arup
102
Shah, Ajay
102
Rangarajan, Chakravarthi
98
Mohan, Rakesh
97
Muralidharan, Karthik
96
Singh, Tarlok
96
Maitra, Pushkar
95
Rao, Vijayendra
95
Budhwar, Pawan S.
93
Reddy, Y. V.
89
Goyal, Ashima
88
Imai, Katsushi S.
87
Khare, Arpita
85
Ray, Ranjan
84
Bhaumik, Sumon Kumar
83
Gupta, Poonam
83
Aithal, P. S.
82
Roy, Tirthankar
80
Klasen, Stephan
79
Tiwari, Rajnish
78
Deshpande, Ashwini
76
Govinda Rao, Marapalli
76
Kerr, William R.
76
more ...
less ...
Institution
All
eSocialSciences
865
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
548
National Bureau of Economic Research
401
Indien / Registrar General
348
Indien / Registrar General and Census Commissioner
263
World Bank
256
National Council of Applied Economic Research
245
Forum of Free Enterprise
172
International Labour Organization (ILO), United Nations
152
East Asian Bureau of Economic Research (EABER)
146
Reserve Bank of India
134
Export Import Bank of India
97
Indien / Labour Bureau
97
Institute for the Study of Labor (IZA)
97
OECD
86
International Monetary Fund (IMF)
83
Indian Institute of Foreign Trade
79
National Sample Survey Organisation
78
Indian Economic Association
76
Crawford School of Public Policy, Australian National University
66
Institute of Social Studies (ISS)
62
International Monetary Fund
61
East India Company
59
Weltbank
57
Indian Society of Agricultural Economics
55
World Bank Group
55
Asian Development Bank
53
EconWPA
52
Internationales Arbeitsamt
52
Associated Chambers of Commerce and Industry of India
51
Indien
50
Indian Investment Centre
48
International Labour Office
48
Indian Council of Social Science Research
47
London School of Economics (LSE)
46
World Institute for Development Economic Research (UNU/WIDER), United Nations University
46
World Institute for Development Economics Research
38
International Water Management Institute (IWMI)
37
Academic Foundation <Delhi>
36
Federation of Indian Chambers of Commerce and Industry
35
more ...
less ...
Published in...
All
The Indian economic journal
1,267
The Indian journal of economics
1,169
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1,073
Economic & political weekly : a Sameeksha Trust publ.
1,053
Finance India : the quarterly journal of Indian Institute of Finance
936
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
885
Working Papers / eSocialSciences
865
The Asian economic review : journal of the Indian Institute of Economics
797
Economic developments in India : quarterly update : analysis, reports, policy documents
751
Indian journal of agricultural economics
680
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
602
Working paper
557
MPRA Paper
550
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
530
Economic affairs : quarterly journal of economics
501
Global business review
429
Discussion paper series / IZA
411
Margin : quarterly journal of the National Council of Applied Economic Research
407
NBER working paper series
401
IZA Discussion Papers
394
Praj̄nȧn : journal of social and management sciences
389
Policy research working paper : WPS
388
International journal of Indian culture and business management
380
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
370
The Indian journal of public administration : quarterly journal of the Indian Institute of Public Administration
352
Anvesak : journal of the Sardar Patel Institute of Economic and Social Research
350
Working paper / National Bureau of Economic Research, Inc.
345
NBER Working Paper
309
SpringerLink / Bücher
308
Working papers / National Institute of Public Finance and Policy
305
Journal of Indian School of Political Economy : a journal devoted to the study of Indian economy, polity, and society
298
Occasional papers / Reserve Bank of India
295
Working paper / Indian Institute of Management, Ahmedabad
288
Papers read at the ... annual conference of the Indian Economic Association
284
Journal of development economics
276
Indian journal of industrial relations
258
Working paper / Institute for Social and Economic Change
255
Working Paper
252
IZA Discussion Paper
251
Vision : the journal of business perspective
250
more ...
less ...
Source
All
ECONIS (ZBW)
129,742
RePEc
6,716
Other ZBW resources
2,655
USB Cologne (EcoSocSci)
2,213
EconStor
1,791
BASE
176
OLC EcoSci
73
USB Cologne (business full texts)
11
ArchiDok
8
more ...
less ...
Showing
91
-
100
of
143,385
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
91
Employee perceptions of service quality in a call centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
Saved in:
92
Frontline employees' views on organizational factors that affect the delivery of service quality in call centers
Dean, Alison M.
;
Rainnie, Al
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 326-337
Persistent link: https://www.econbiz.de/10009525733
Saved in:
93
A case study of using 7S framework to improve business process for call centre reforming
Hsu, C. F.
;
Peng, C. H.
- In:
International journal of enterprise network management
5
(
2012
)
1
,
pp. 17-32
Persistent link: https://www.econbiz.de/10009533619
Saved in:
94
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
95
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
96
Customer Service Center : persönlicher Ansprechpartner in allen Kanälen
Brock, Harald
;
Matthies, Henrik
- In:
Multi- und Omnichannel-Management in Banken und …
,
(pp. 333-347)
.
2015
Persistent link: https://www.econbiz.de/10011305199
Saved in:
97
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
98
Customer service work and the aesthetics of resistance
Barnes, Alison
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 161-179
Persistent link: https://www.econbiz.de/10009746041
Saved in:
99
Externe Call Center Agents als Luxusmarkenbotschafter am Telefon und in Sozialen Netzwerken
König, Verena
- In:
Identitätsbasierte Luxusmarkenführung : Grundlagen - …
,
(pp. 259-276)
.
2012
Persistent link: https://www.econbiz.de/10009690080
Saved in:
100
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
First
Prev
6
7
8
9
10
11
12
13
14
15
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->