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The management of job burnout...
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81
Rufen Sie einfach an!
Hsieh, Tony
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 46-53
Persistent link: https://www.econbiz.de/10008648307
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82
Call-Center
international : magazine for customer care
Wiesbaden : Gabler, Springer-Fachmedien Wiesbaden
;
…
-
2008 - 2010; damit Ersch. eingest.
Persistent link: https://www.econbiz.de/10003625532
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83
Arbeitsgestaltung in Service Centern
Kluge, Annette
- In:
Die Zukunft des Customer Service : Analysen, …
,
(pp. 55-65)
.
2008
Persistent link: https://www.econbiz.de/10003598311
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84
Das Service Center der Zukunft : Raumkultur, Raumstruktur, Raumkonditionierung
Stube, Jürgen
- In:
Die Zukunft des Customer Service : Analysen, …
,
(pp. 67-78)
.
2008
Persistent link: https://www.econbiz.de/10003598313
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85
BestCaller : Handbuch für professionelles Telefonieren
Berger, Werner
;
Rinner, Angelika
-
2008
Persistent link: https://www.econbiz.de/10003707288
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86
Zwischen Automation und Dialog : Kunden identifizieren im Bank Call Center
Bendel, Sylvia
- In:
Innovative Wirtschaftskommunikation : …
,
(pp. 129-141)
.
2006
Persistent link: https://www.econbiz.de/10003387827
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87
CRM, customer service and workflow in the call centre
Sproul, Bill
- In:
Customer Relationship Management : the ultimate guide …
,
(pp. 381-385)
.
2001
Persistent link: https://www.econbiz.de/10003522828
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88
Zappos's CEO on going to extremes for customers
Hsieh, Tony
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
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Persistent link: https://www.econbiz.de/10008658586
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89
Herausforderungen an den
Kundenservice
durch Social Media : Ergebnisse einer Befragung von Führungskräften aus der
Callcenter
Branche
Simmet, Heike
- In:
Multimedia Marketing : eine Betrachtung aus …
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(pp. 23-41)
.
2011
Persistent link: https://www.econbiz.de/10008991207
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90
Herausforderungen an den
Kundenservice
durch Social Media : Ergebnisse einer Befragung von Führungskräften aus der
Callcenter
-Branche
Simmet-Blomberg, Heike
- In:
Dialogmarketing Perspektiven 2010/2011 : Tagungsband 5. …
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(pp. 109-129)
.
2011
Persistent link: https://www.econbiz.de/10009010227
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