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Self-service operations at retail stores : the role of inter-customer interactions

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Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions

Wu, Xuanjin; Gursoy, Dogan; Zhang, Meng - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 571-591

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Service quality and gender differences in Brazilian self-service restaurants

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What is so difficult about self-scanning? : a comparative study of three self-service technologies for retailing

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Ausgewählte verhaltenswissenschaftliche Theorien zur Erklärung der Kundenzufriedenheit mit Selbstbedienungskassen im Handel

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Self-service systems : quality dimensions and users' profiles

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Kundenzufriedenheit mit Selbstbedienungskassen im Handel : der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien

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Mandatory use of technology-based self-service : does expertise help or hurt?

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Understanding consumer loyalty to technology-based self-services with credence qualities

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