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Correlates of the determinants of relationship marketing in the retail sector : the Nigerian case

Izogo, Ernest Emeka; Ogba, Ike-Elechi; Nwekpa, Kenneth … - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 30-53

Persistent link: https://www.econbiz.de/10011560480

Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria

Izogo, Ernest Emeka; Reza, Abdi; Ogba, Ike-Elechi; … - In: African journal of economic and management studies : AJEMS 8 (2017) 2, pp. 186-204

Persistent link: https://www.econbiz.de/10011734900

Understanding electronic and face-to-face word-of-mouth influencers : an emerging market perspective

Oraedu, Chukwunonso; Izogo, Ernest Emeka; Nnabuko, Justie; … - In: Management Research Review 44 (2020) 1, pp. 112-132

Purpose: This paper aims to advance knowledge on the influencers of positive electronic and face-to-face word-of-mouth (WOM) behaviour by examining an interrelationship model of relationship quality (RQ) components and antecedents in the telecommunication service setting....

Persistent link: https://www.econbiz.de/10012279434

Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking

Izogo, Ernest Emeka - In: International journal of emerging markets 11 (2016) 3, pp. 374-394

Persistent link: https://www.econbiz.de/10011588174

Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case

Izogo, Ernest Emeka - In: International journal of quality & reliability management 33 (2016) 6, pp. 747-768

Persistent link: https://www.econbiz.de/10011591125

An empirical assessment the deterrents of online shopping acceptance in Nigeria

Izogo, Ernest Emeka - In: African journal of business and economic research : AJBER 7 (2012) 2/3, pp. 135-154

Persistent link: https://www.econbiz.de/10009707822

An empirical assessment of customer switching behavior in the Nigerian telecom industry

Izogo, Ernest Emeka - In: African journal of business and economic research : AJBER 8 (2013) 1, pp. 61-82

Persistent link: https://www.econbiz.de/10009783121

Customer loyalty in telecom service sector : the role of service quality and customer commitment

Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10011648817

Customers' service quality perception in automotive repair

Izogo, Ernest Emeka - In: African journal of economic and management studies : AJEMS 6 (2015) 3, pp. 272-288

Persistent link: https://www.econbiz.de/10011474163

Should relationship quality be measured as a disaggregated or a composite construct?

Izogo, Ernest Emeka - In: Management research review 39 (2016) 1, pp. 115-131

Persistent link: https://www.econbiz.de/10011535920