Zou, Wenting; Brax, Saara A.; Vuori, Mervi; Rajala, Risto - In: International Journal of Operations & Production Management 39 (2019) 4, pp. 525-549
Purpose: To build a more comprehensive understanding of factors affecting the success of service contracting, the purpose of this paper is to investigate the influences of service complexity, contract structure and contracting process on the buyer-perceived supplier performance in...