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Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts

Ji, Chunli; Prentice, Catherine - In: Journal of retailing and consumer services 58 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012431580

A netnographical approach to typologizing customer engagement and corporate misconduct

Hua, Lian-Lian; Prentice, Catherine; Han, Xiaoyun - In: Journal of retailing and consumer services 59 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012433740

The role of airport service quality in airport and destination choice

Prentice, Catherine; Kadan, Mariam - In: Journal of retailing and consumer services 47 (2019), pp. 40-48

Persistent link: https://www.econbiz.de/10011995440

The influence of tourism experience and well-being on place attachment

Vada, Sera; Prentice, Catherine; Hsiao, Aaron - In: Journal of retailing and consumer services 47 (2019), pp. 322-330

Persistent link: https://www.econbiz.de/10011995638

The influence of identity-driven customer engagement on purchase intention

Prentice, Catherine; Han, Xiao Yun; Hua, Lian-Lian; Hu, Lin - In: Journal of retailing and consumer services 47 (2019), pp. 339-347

Persistent link: https://www.econbiz.de/10011995641

A journey from customer acquisition to retention : an integrative model for guiding future gaming marketing research

Tuguinay, Jovanie; Prentice, Catherine; Moyle, Brent; … - In: The Cornell hospitality quarterly 65 (2024) 3, pp. 335-353

Persistent link: https://www.econbiz.de/10014634757

Who stays, who walks, and why in high-intensity service contexts

Prentice, Catherine - In: Journal of Business Research 67 (2014) 4, pp. 608-614

The current investigation explores relationships among customer service-quality evaluations, propensity-to-switch, and player retention in a highly-intense service delivery environment (casinos). The study also examines the proposal that player loyalty intervenes between casino service-quality...

Persistent link: https://www.econbiz.de/10010869651

Performance driven outcomes : the case of frontline employees in the hospitality sector

Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123

Persistent link: https://www.econbiz.de/10012176580

Revisiting the job performance-burnout relationship

Prentice, Catherine; Thaichon, Park - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 807-832

Persistent link: https://www.econbiz.de/10012176694

Uncovering the service profit chain in the casino industry

Prentice, Catherine; Wong, IpKin Anthony; Lam, Desmond - In: International journal of contemporary hospitality management 29 (2017) 11, pp. 2826-2846

Persistent link: https://www.econbiz.de/10011799915