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The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
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The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada; Wu, Corrine; Tsai, Henry - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
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The impact of service innovation on firm performance
Lei, Lin - In: The service industries journal 33 (2013) 15/16, pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
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Chinese customers' loyalty to international consulting firms
Li, Qianqian; Zheng, Qinqin - In: The service industries journal 33 (2013) 15/16, pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
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Consumer choice of purchasing private-label drugs : an empirical study in China
Zhou, Zhiliang; Xue, Yajiong; Ping, Qineng - In: Health marketing quarterly 30 (2013) 4, pp. 349-361
Persistent link: https://www.econbiz.de/10010244732
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Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei; Swaminathan, Srinivasan; Anderson, Rolph E. - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
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Applying QFD to assess quality of short sea shipping : an empirical study on Cross-Strait high-speed ferry service between Taiwan and Mainland China
Huang, Sheng Teng; Shang, Kuo Chung; Su, Chien Min; … - In: International journal of shipping and transport … 12 (2020) 4, pp. 284-306
Persistent link: https://www.econbiz.de/10012256832
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The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun; Hsu, Maxwell K.; Swanson, Scott - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
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A comparative study on the effect of service quality of firms undertaking O2O commerce on customer satisfaction and repurchase intention in Korea, China and Japan
Moon, Hee-Cheol; Chung, Jae-eun - In: Journal of international trade & commerce 14 (2018) 5, pp. 115-134
Persistent link: https://www.econbiz.de/10011949496
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Examining service shortfalls : a case study of Chinese group package tours to Australia
Chen, Hanyu; Weiler, Betty; Young, Martin - In: Journal of vacation marketing : an international journal 24 (2018) 4, pp. 371-386
Persistent link: https://www.econbiz.de/10011951667