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Brexit and multilingualism in the European Union

Ginsburgh, Victor; Moreno-Ternero, Juan D. - In: Metroeconomica : international review of economics 73 (2022) 2, pp. 708-731

Persistent link: https://www.econbiz.de/10013190647

The effect of migration on international tourism flows : the role of linguistic networks and common languages

Okafor, Luke Emeka; Khalid, Usman; Burzynska, Katarzyna - In: Journal of travel research : a quarterly publication of … 61 (2022) 4, pp. 818-836

Persistent link: https://www.econbiz.de/10012880667

French and language ideologies in a multilingual European Union institution : re-constructing the meaning of language choice at work

Lovrits, Veronika; Langinier, Hélène; Ehrhart, Sabine - In: International journal of cross cultural management 24 (2024) 1, pp. 149-166

Persistent link: https://www.econbiz.de/10014583458

Languages and indentieties in North Macedonia : legal and political challenges to state formation

Andeva, Marina; Sela, Ylber; Matovski, Lazo - In: AICEI proceedings 17 (2022), pp. 111-125

language use and linguistic rights of ethnic communities in North Macedonia. At first the paper gives a historical overview of … the modalities of language rights protection in the country before and after its independence in 1991. The paper focuses …

Persistent link: https://www.econbiz.de/10014229944

"How may I help you?" : says a robot : examining language styles in the service encounter

Choi, Sungwoo; Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 82 (2019), pp. 32-38

Persistent link: https://www.econbiz.de/10012121389

Employee, branch, and brand switching : the role of linguistic choice, use and adaptation

Zolfagharian, Mohammadali; Hasan, Fuad; Iyer, Pramod - In: The journal of services marketing 31 (2017) 4/5, pp. 452-470

Persistent link: https://www.econbiz.de/10011742747

Employee, branch, and brand switching: the role of linguistic choice, use and adaptation

Zolfagharian, Mohammadali; Hasan, Fuad; Iyer, Pramod - In: Journal of Services Marketing 31 (2017) 4/5, pp. 452-470

Purpose The purpose of this study is to explore how service employee choice and use of language to initiate and … employee choice and use of language. These scenarios were complemented with a series of measurement scales. The instruments … effects of employee choice and use of language, the study grounds the model and the hypotheses in theoretical bases and …

Persistent link: https://www.econbiz.de/10014906141

Service encounter value and online engagement behaviors

Zhang, Tingting; Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012241352

The effects of employee behavior in sustainable service organizations

Disse, Isabel Kittyma; Becker-Özcamlica, Hürrem - In: The journal of services marketing 36 (2022) 8, pp. 1095-1105

Persistent link: https://www.econbiz.de/10013410803

The enhancing versus backfiring effects of positive emotion in consumer reviews

Rocklage, Matthew D.; Fazio, Russell H. - In: Journal of marketing research 57 (2020) 2, pp. 332-352

Persistent link: https://www.econbiz.de/10012180544