//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Who stays, who walks, and why...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
33
Konsumentenverhalten
33
Service quality
33
Dienstleistungsqualität
32
Beziehungsmarketing
31
Relationship marketing
31
Customer satisfaction
25
Gambling
25
Glücksspiel
25
Kundenzufriedenheit
25
Intelligence
16
Intelligenz
16
Emotion
10
Brand management
9
Emotional intelligence
9
Markenführung
9
Artificial intelligence
8
Casinos
8
Customer engagement
8
Künstliche Intelligenz
8
Arbeitsleistung
7
Brand image
7
Customer loyalty
7
Job performance
7
Markenimage
7
Tourism industry
7
Tourismuswirtschaft
7
Southeast Asia
6
Südostasien
6
COVID-19
5
Customer integration
5
Customer service
5
Hotel industry
5
Hotellerie
5
Kundenintegration
5
Kundenservice
5
Macau
5
Arbeitskräfte
4
Arbeitszufriedenheit
4
Bibliometrics
4
more ...
less ...
Online availability
All
Undetermined
60
Free
8
Type of publication
All
Article
91
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
78
Aufsatz in Zeitschrift
78
research-article
2
Aufsatz im Buch
1
Aufsatzsammlung
1
Book section
1
Collection of articles of several authors
1
Sammelwerk
1
review
1
more ...
less ...
Language
All
English
87
Undetermined
7
Author
All
Prentice, Catherine
94
Wong, IpKin Anthony
9
Hsiao, Aaron
7
King, Brian
7
Wang, Xuequn
7
Loureiro, Sandra Maria Correia
5
Nguyen Tuyet-Mai
5
Vada, Sera
4
Weaven, Scott
4
Woodside, Arch G.
4
Dominique-Ferreira, Sergio
3
King, Brian E.M.
3
Quach, Sara
3
Thaichon, Park
3
Altinay, Levent
2
Chen, Ying
2
Douglas, Evan J.
2
He, Wei
2
Hua, Lian-Lian
2
Ji, Chunli
2
King, Brian E. M.
2
Lam, Desmond
2
Lopes, Sergio Dominique
2
Moyle, Brent
2
Ohtsuka, Keis
2
Sassenberg, Anne-Marie
2
Soar, Jeffrey
2
Stantic, Bela
2
Wasaya, Allah
2
Zeidan, Susan
2
Zeng, Zhong Lu
2
Zhang, Lei
2
Aswin Winardi, Michael
1
Casidy, Riza
1
Chen, Jinan
1
Chen, Jue
1
Chen, Po-ju
1
Cotte, June
1
Dong, Shi Yong
1
Ferreira, Andreia
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
25
Journal of business research : JBR
8
International journal of hospitality management
7
Services marketing quarterly
7
Journal of hospitality marketing & management
6
International journal of contemporary hospitality management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
International Journal of Contemporary Hospitality Management
2
Journal of strategic marketing
2
Knowledge management research & practice : KMRP ; an official journal of the OR Society
2
Psychology & marketing
2
The service industries journal
2
Tourism Review
2
China Accounting and Finance Review
1
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
International Journal of Consumer Studies
1
International journal of consumer studies
1
International journal of organizational analysis
1
Journal of Business Research
1
Journal of Services Marketing
1
Journal of business venturing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service theory and practice
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
Logistics
1
Marketing Intelligence & Planning
1
Marketing intelligence & planning
1
The Cornell hospitality quarterly
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management perspectives : TMP
1
Tourism review
1
more ...
less ...
Source
All
ECONIS (ZBW)
80
Other ZBW resources
7
OLC EcoSci
6
RePEc
1
Showing
11
-
20
of
94
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
11
The influence of emotional intelligence on the service performance of casino frontline employee
Prentice, Catherine
;
King, Brian
- In:
Tourism and hospitality research : the surrey quarterly …
11
(
2011
)
1
,
pp. 49-66
Persistent link: https://www.econbiz.de/10008839696
Saved in:
12
Relationship marketing in the casino industry
Prentice, Catherine
;
King, Brian
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10008840753
Saved in:
13
Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
Saved in:
14
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
15
Special issue on problem gambling, drinking, and smoking
Prentice, Catherine
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011373086
Saved in:
16
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
17
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
18
Multiple Ps′ effects on gambling, drinking and smoking : advancing theory and evidence
Prentice, Catherine
;
Cotte, June
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2045-2048
Persistent link: https://www.econbiz.de/10011373175
Saved in:
19
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
20
Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts : a hierarchical approach
Prentice, Catherine
;
King, Brian
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1637-1643
Persistent link: https://www.econbiz.de/10009757003
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->