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Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling

Dlačić, Jasmina; Arslanagić, Maja; … - In: Total quality management & business excellence : an … 25 (2014) 2, pp. 141-157

Persistent link: https://www.econbiz.de/10010234645

Enhancing customer retention using customer relationship management approach in car loan bussiness

Simanjuntak, Megawati; Putri, Nadia E.; Yuliati, Lilik N.; … - In: Cogent business & management 7 (2020) 1, pp. 1-17

The objective of this study was to analyse the effects of customer-perceived value, corporate image, and service quality on customer satisfaction, as well as to analyse the direct effect of switching barriers on customer retention, and to analyse the direct and indirect effects of customer...

Persistent link: https://www.econbiz.de/10012625444

Black Friday rituals, customer perceived value andloyalty among young adult customers in SouthAfrica : a Stimulus-Organism-Response perspective

Svotwa, Tendai Douglas; Roberts-Lombard, Mornay; … - In: Cogent business & management 7 (2020) 1, pp. 1-14

The study explores the nexus of relationship between Black Friday rituals, customer value and customer loyalty among young adult customers in South Africa. A descriptive research design was followed and data were collected from 400 young adult customers aged 18-35 in the Gauteng province of...

Persistent link: https://www.econbiz.de/10012626606

Customer engagement and hotel booking intention : the mediating and moderating roles of customer-perceived value and brand reputation

Touni, Reham; Kim, Woo Gon; Kavitha Haldorai; Rady, Ahmed - In: International journal of hospitality management 104 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013255940

A systematic approach to prioritizing R&D projects based on customer-perceived value using opinion mining

Yoon, Byungun; Jeong, Yujin; Lee, Keeeun; Lee, Sungjoon - In: Technovation : the international journal of … 98 (2020), pp. 1-19

Persistent link: https://www.econbiz.de/10012608005

Influence of interpersonal competence on behavioral intention in social commerce through customer-perceived value

Hsiao, Ming-Hsiung - In: Journal of marketing analytics : JMA 9 (2021) 1, pp. 44-55

Persistent link: https://www.econbiz.de/10012487131

Incorporating exchange governance in service-dominant logic : lessons from transaction cost economics

Prior, Daniel D. - In: Marketing theory 16 (2016) 4, pp. 553-560

Persistent link: https://www.econbiz.de/10011645969

An analytical model that links customer-perceived value and competitive strategies

Echchakoui, Said - In: Journal of marketing analytics : JMA 6 (2018) 4, pp. 138-149

Persistent link: https://www.econbiz.de/10011980301

Deconstructing B2B, co-creation and service deployment in East Asia : evidence from Taiwan and PRC manufacturers

Lin, Chih-An; Chen, Homin - In: Asia Pacific business review 24 (2018) 3, pp. 351-370

Persistent link: https://www.econbiz.de/10011906699

Customer-perceived value in long-term buyer-supplier relationships : the general B2B insurance sector

Xuan Nhi Nguyen; Thaichon, Park; Phi Van Nguyen Thanh - In: Services marketing quarterly 40 (2019) 1, pp. 48-65

Persistent link: https://www.econbiz.de/10012179156