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Deconstructing retail service quality in India : dimensions and confirmation

Duggal, Ekta; Verma, Harsh V. - In: Paradigm : the journal of Institute of Management Technology 20 (2016) 2, pp. 143-158

Persistent link: https://www.econbiz.de/10011803807

Service quality and attitudinal loyalty : consumers' perception of two major telecommunication companies in Oman

Belwal, Rakesh; Amireh, Mohannad - In: Arab economic and business journal 13 (2018) 2, pp. 197-208

SERVQUAL model and tests the effect of five SERVQUAL dimensions on the attitudinal loyalty of customers. The analysis of data … Ooreedoo and Omantel customers pertaining to the effect of the SERVQUAL dimensions on attitudinal loyalty. Whilst the study … service quality for increased customer satisfaction, customer loyalty, and organizational profitability. This study assesses …

Persistent link: https://www.econbiz.de/10011956273

Determining service improvement priority in a zoological park

Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 1-20

tourist loyalty. Drawing on relevant literature, a model was proposed based on tourists' perspective by integrating structural … equation model (SEM) with SERVQUAL and refined Kano models. Findings and Originality/value: Based on the analysis of data …

Persistent link: https://www.econbiz.de/10011904332

Internet banking and customer satisfaction in Pakistan

Raza, Syed Ali; Jawaid, Syed Tehseen; Hassan, Ayesha - In: Qualitative research in financial markets 7 (2015) 1, pp. 24-36

Persistent link: https://www.econbiz.de/10010480929

A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model

Basfirinci, Cigdem; Mitra, Amitava - In: Journal of air transport management 42 (2015), pp. 239-248

Persistent link: https://www.econbiz.de/10010482001

Hospital service quality preferences among culture diversity

Wongrukmit, Patcharin; Thawesaengskulthai, Natcha - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 908-922

Persistent link: https://www.econbiz.de/10010393799

Service quality and customers' purchase intentions : an empirical study of the Indian banking sector

Choudhury, Koushiki - In: The international journal of bank marketing : IJBM 31 (2013) 7, pp. 529-543

Persistent link: https://www.econbiz.de/10010200804

POLQUAL : measuring service quality in police traffic services

Sarrico, Cláudia S.; Ferreira, Luís Miguel D. F.; … - In: International journal of quality and service sciences 5 (2013) 3, pp. 275-289

Persistent link: https://www.econbiz.de/10010127407

A structural equation model of effective variables on service quality in capital industrial goods sector

Ghasemian, Seyed Hamid Reza; Azad, Naser; … - In: International journal of quality and service sciences 6 (2014) 1, pp. 30-42

Persistent link: https://www.econbiz.de/10010351494

The importance and formalization of service quality dimensions : a comparison of Chile and the USA

Guesalaga, Rodrigo; Pitta, Dennis - In: The journal of consumer marketing 31 (2014) 2, pp. 145-151

Persistent link: https://www.econbiz.de/10010373824