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Role of mobile food-ordering applications in developing restaurants' brand satisfaction and loyalty in the pandemic period

Dirsehan, Taşkın; Cankat, Ece - In: Journal of retailing and consumer services 62 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012648835

Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators

Harun, Ahasan; Rokonuzzaman, Md - In: Journal of retailing and consumer services 62 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012648862

To Study the Impact of Customer Satisfaction on Customer Loyalty in Mobile Telecom at Ernakulam District

Mohammed Ali, Shebin - 2020

The Indian telecommunication industry,mainly mobile phone services is is undergoing a high growth not only in India but worldwide.This industry has contributed substantially towards the nation's Gross Domestic Product. Telecom operators due to tight completion hadto concentrate more on customer...

Persistent link: https://www.econbiz.de/10012829546

The role of perceiveed quality and satisfaction in explaining customer brand loyalty : mobile phone service in Jordan

Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of business innovation and research 7 (2013) 4, pp. 393-413

Persistent link: https://www.econbiz.de/10010212405

Product attributes based on customer's perception and their effect on customer satisfaction : the Kano analysis of mobile brands

Choudhury, D. K.; Gulati, Uma - In: Decision : official journal of Indian Institute of … 47 (2020) 1, pp. 49-60

Persistent link: https://www.econbiz.de/10012419166

M-commerce : the nexus between mobile shopping service quality and loyalty

Omar, Suha; Mohsen, Kholoud; Tsimonis, Georgios; … - In: Journal of retailing and consumer services 60 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012502686

The effect of perceived value and mobile game loyalty on in-app purchase intention in mobile game in Indonesia : case study : Mobile Legend and Love Nikki

Purnami, Luh Dyah; Agus, Anna Amalyah - In: ASEAN marketing journal : Association of Southeast … 12 (2020) 1, pp. 9-19

Persistent link: https://www.econbiz.de/10012503235

Mobile phone banking: a comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services

Chigori, Darlington; Viljoen, Kim; Ford, Mari; … - In: Journal of economic and financial sciences : JEF 13 (2020) 1, pp. 1-11

Persistent link: https://www.econbiz.de/10012321232

Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan

Tariq, Beenish; Najam, Hammad; Nik Kamariah Nik Mat; … - In: Journal of Contemporary Issues in Business and Government 26 (2020) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10012286411

Antecedents of brand hate : mediating role of customer dissatisfaction and moderating role of narcissism

Ali, Shoukat; Attiq, Saman; Talib, Nadeem - In: Pakistan journal of commerce and social sciences 14 (2020) 3, pp. 603-628

The purpose of the current study is to investigate the impact of antecedents of brand hate with the mediating effect of customer dissatisfaction and moderating effect of narcissism in the cellular industry. This study utilizes appraisal theory of emotions to examine the phenomena of brand hate....

Persistent link: https://www.econbiz.de/10012292565