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Service quality
21,754
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20,836
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15,530
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13,874
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7,392
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7,193
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6,935
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6,871
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2,791
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2,742
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1,926
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1,920
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1,729
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1,289
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1,274
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1,204
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1,199
service quality
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Han, Heesup
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Bruhn, Manfred
71
Homburg, Christian
64
Mattila, Anna S.
59
Propper, Carol
53
Straume, Odd Rune
49
Prybutok, Victor R.
46
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Svensson, Göran
42
Mittal, Vikas
41
Shahin, Arash
41
Aksoy, Lerzan
37
Gil Saura, Irene
36
Gustafsson, Anders
36
Usman, Osly
36
Gravelle, Hugh
35
Prentice, Catherine
35
Stauss, Bernd
35
Brekke, Kurt R.
34
Wong, IpKin Anthony
34
Bauer, Hans H.
31
McColl-Kennedy, Janet R.
31
Sharma, Piyush
31
Huber, Frank
30
Ringle, Christian M.
30
Söderlund, Magnus
30
Wirtz, Jochen
30
Edvardsson, Bo
29
Hyun, Sunghyup Sean
29
Pathak, Parag A.
29
Sparks, Beverley
29
Hanushek, Eric A.
28
Jang, Soocheong
28
Staiger, Douglas
28
Prayag, Girish
27
Rockoff, Jonah E.
27
Figlio, David N.
26
Matzler, Kurt
26
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IGI Global
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Verlag Dr. Kovač
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HAL
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
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Shaker Verlag
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RWTH Aachen
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Taylor and Francis.
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Edward Elgar Publishing
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ToKnowPress
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4
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3
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3
Eric Cuvillier <Firma>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Fördergesellschaft Marketing an der Universität Augsburg
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International journal of hospitality management
589
Journal of retailing and consumer services
542
Journal of business research : JBR
415
The service industries journal
367
Journal of Services Marketing
281
The journal of services marketing
273
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
266
Tourism management : research, policies, practice
234
International journal of contemporary hospitality management
213
Journal of travel and tourism marketing
203
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195
Working paper / National Bureau of Economic Research, Inc.
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NBER working paper series
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Auditing : a journal of practice & theory
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Services marketing quarterly
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NBER Working Paper
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Journal of air transport management
158
Cogent business & management
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The TQM journal : the international review of organizational improvement
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International Journal of Bank Marketing
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International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
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Service business
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European Journal of Marketing
128
International journal of quality and service sciences
128
International Journal of Contemporary Hospitality Management
126
International journal of quality & reliability management
124
Journal of service management
123
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
115
Health care management review : HCM review
111
International journal of services and operations management
111
Total quality management & business excellence
111
International Journal of Quality & Reliability Management
110
Industrial marketing management : the international journal for industrial and high-tech firms
108
Asia Pacific journal of marketing and logistics
105
SpringerLink / Bücher
105
Discussion paper series / IZA
99
Psychology & marketing
98
The accounting review : a publication of the American Accounting Association
97
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ECONIS (ZBW)
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Other ZBW resources
2,127
RePEc
821
USB Cologne (EcoSocSci)
254
EconStor
202
BASE
120
USB Cologne (business full texts)
32
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1
A study on the individual's online shopping continuance intention on Amazon.in for consumer electronics
Dayal, Smita
;
Palsapure, Deelip
- In:
International journal of business and globalisation : IJBG
24
(
2020
)
2
,
pp. 240-255
Persistent link: https://www.econbiz.de/10012168699
Saved in:
2
Determinants of mobile value-added service continuance : the mediating role of service experience
Wang, Kai
- In:
Information & management : the internat. journal of …
52
(
2015
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10010515285
Saved in:
3
Determinants of mobile bank usage among the bank users in North India
Srivastava, Shalini
;
Vishnani, Sushama
- In:
Journal of financial services marketing
26
(
2021
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10012487177
Saved in:
4
What drives customers towards mobile shopping? : an integrative technology continuance theory perspective
Jain, Nikunj Kumar
;
Kaul, Dimple
;
Sanyal, Priyavrat
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
5
,
pp. 922-943
Persistent link: https://www.econbiz.de/10013390851
Saved in:
5
Determinants of continuance intention to use mobile self-scanning applications in retail
Ferreira, Andreia
;
Silva, Graça Miranda
;
Dias, Álvaro …
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 455-477
Persistent link: https://www.econbiz.de/10013535692
Saved in:
6
Antecedents of satisfaction and continuance intention towards e-learning adoption in school education in India : teachers' perspective during COVID-19 pandemic
Kumar, Pankaj
;
Kumar, Parveen
;
Kumar, Raj
;
Kumārī, Nītū
- In:
International journal of education economics and …
14
(
2023
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10014312006
Saved in:
7
Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Naqvi, Muhammad Hasnain Abbas
;
Hongyu, Zhang
;
Naqvi, …
- In:
Journal of modelling in management
19
(
2024
)
2
,
pp. 470-491
Persistent link: https://www.econbiz.de/10014486823
Saved in:
8
Integrating ISS and SOR models to investigate the determinants of continuance intention toward using m-payment for donations (Sadaqah) : the moderating role of Islamic religiosity
Elsotouhy, Mohamed
;
Mobarak, Abdelkader M. A.
;
Dakrory, …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1640-1670
Persistent link: https://www.econbiz.de/10014470724
Saved in:
9
Mobile banking service quality and continuance intention : mediating role of satisfaction : a two-stage structural equation modeling-artificial neural network approach
Pokhrel, Laxman
;
Anup K C
- In:
International journal of bank marketing
42
(
2024
)
3
,
pp. 389-413
Persistent link: https://www.econbiz.de/10014525350
Saved in:
10
Customer satisfaction in the pet food subscription-based online services
Lima, Diogo
;
Ramos, Ricardo F.
;
Oliveira, Pedro Miguel
- In:
Electronic commerce research
24
(
2024
)
2
,
pp. 745-769
Persistent link: https://www.econbiz.de/10015062786
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