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A segmentation of online revie...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Electronic Commerce
23,340
E-commerce
20,946
Social Web
20,629
Social web
20,598
Consumer behaviour
18,337
Konsumentenverhalten
18,176
Customer satisfaction
15,486
Kundenzufriedenheit
13,902
Bewertung
13,249
Online-Marketing
13,170
Evaluation
13,107
Internet marketing
13,054
Online-Handel
11,343
Online retailing
11,298
Relationship marketing
9,644
Beziehungsmarketing
9,613
Service quality
7,870
Dienstleistungsqualität
7,694
Theorie
6,913
Theory
6,803
Internet
6,778
Hotel industry
6,563
Deutschland
6,484
Hotellerie
6,474
Reputation
6,060
Germany
5,612
Viral marketing
4,890
USA
4,882
Virales Marketing
4,870
Sprache
4,599
United States
4,540
Language
4,132
Brand management
3,644
Markenführung
3,635
Digitalisierung
3,509
Digitization
3,311
Welt
3,257
World
3,222
Soziales Netzwerk
2,721
Vertrauen
2,708
more ...
less ...
Online availability
All
Undetermined
32,749
Free
23,664
Type of publication
All
Article
64,311
Book / Working Paper
41,214
Journal
352
Other
160
Type of publication (narrower categories)
All
Article in journal
48,317
Aufsatz in Zeitschrift
48,317
Aufsatz im Buch
10,321
Book section
10,321
Graue Literatur
8,691
Non-commercial literature
8,691
Working Paper
6,716
Arbeitspapier
5,882
Hochschulschrift
3,427
Thesis
2,379
Collection of articles of several authors
2,239
Sammelwerk
2,239
research-article
1,695
Aufsatzsammlung
1,511
Case study
1,172
Fallstudie
1,172
Konferenzschrift
963
Dissertation u.a. Prüfungsschriften
715
Conference paper
635
Konferenzbeitrag
635
Amtsdruckschrift
627
Government document
627
Lehrbuch
452
Conference proceedings
451
Ratgeber
441
Guidebook
399
Textbook
375
Wörterbuch
371
Article
326
Dictionary (multilingual)
311
Bibliografie enthalten
303
Bibliography included
303
Collection of articles written by one author
213
Sammlung
213
Handbook
169
Handbuch
169
Forschungsbericht
146
review-article
142
Bibliographie
136
Mehrbändiges Werk
127
more ...
less ...
Language
All
English
85,143
German
15,078
Undetermined
4,889
French
660
Spanish
220
Russian
201
Italian
141
Polish
95
Dutch
61
Portuguese
40
Swedish
29
Ukrainian
28
Lithuanian
23
Croatian
20
Norwegian
20
Serbian
20
Czech
19
Hungarian
17
Romanian
16
Danish
15
Finnish
14
Multiple languages
14
Slovenian
14
Bulgarian
12
Arabic
9
Slovak
9
Japanese
8
Turkish
6
Estonian
5
Latvian
5
Chinese
5
Albanian
4
Belarusian
3
Bosnian
3
Indonesian
3
Afrikaans
2
Modern Greek (1453-)
2
Ancient Greek (to 1453)
2
Hebrew
2
Georgian
2
more ...
less ...
Author
All
Chiswick, Barry R.
134
Han, Heesup
111
Caliendo, Marco
89
Kollmann, Tobias
89
Miller, Paul W.
89
Bauer, Hans H.
83
Law, Chun Hung Roberts
82
Heinemann, Gerrit
81
Wirtz, Bernd W.
81
Mattila, Anna S.
75
Peitz, Martin
69
Viscusi, W. Kip
68
Homburg, Christian
66
Skiera, Bernd
65
Whinston, Andrew B.
65
Karatepe, Osman M.
62
Kreutzer, Ralf T.
62
Wiedmann, Klaus-Peter
61
Dwivedi, Yogesh Kumar
59
Ockenfels, Axel
58
Law, Rob
57
Usman, Osly
57
Alt, Rainer
56
Jin, Ginger Zhe
56
Walsh, Gianfranco
56
Huber, Frank
54
Zimmermann, Klaus F.
54
Ghose, Anindya
52
Nijkamp, Peter
52
Ginsburgh, Victor
51
Fehr, Ernst
49
Jang, Soocheong
49
Weber, Shlomo
49
Brynjolfsson, Erik
48
Fritz, Wolfgang
48
Goldfarb, Avi
48
Wong, IpKin Anthony
47
Yang, Yang
47
Loureiro, Sandra Maria Correia
46
Sutter, Matthias
46
more ...
less ...
Institution
All
National Bureau of Economic Research
414
IGI Global
289
Springer Fachmedien Wiesbaden
289
OECD
230
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
132
Institute for the Study of Labor (IZA)
115
Europäische Kommission
97
Organisation for Economic Co-operation and Development
67
Université Paris-Dauphine (Paris IX)
63
C.E.P.R. Discussion Papers
62
HAL
59
Europäische Kommission / Generaldirektion Entwicklung und Zusammenarbeit - EuropeAid
58
Europäischer Rechnungshof
57
Edward Elgar Publishing
48
Mathematica Policy Research
46
PARTICIP GmbH Consultants für Entwicklung und Umwelt, Freiburg im Breisgau
46
World Bank
46
Books on Demand GmbH <Norderstedt>
44
Independent Evaluation Group
43
Nomos Verlagsgesellschaft
42
Weltbank
41
European Centre for Development Policy Management
40
World Bank Group
40
Verlag Dr. Kovač
38
Europäische Kommission / Generaldirektion Internationale Zusammenarbeit und Entwicklung
36
International Water Management Institute (IWMI)
36
Monopolkommission
35
Europäische Kommission / Generaldirektion Bildung und Kultur
34
Overseas Development Institute, London
34
Europäische Kommission / Amt für Zusammenarbeit EuropeAid
33
Europäische Kommission / Generaldirektion Erweiterung
33
International Food Policy Research Institute (IFPRI)
31
Deutsches Institut für Entwicklungspolitik, Berlin
30
Information Resources Management Association
30
International Labour Organization (ILO), United Nations
29
Zentrum für Europäische Wirtschaftsforschung (ZEW)
29
Europäische Kommission / Generaldirektion Außenbeziehungen
28
Hochschulrektorenkonferenz
28
Europäische Kommission / Gemeinsame Forschungsstelle
27
Weltbank / Independent Evaluation Group
27
more ...
less ...
Published in...
All
International journal of hospitality management
1,328
Journal of business research : JBR
1,210
Journal of retailing and consumer services
997
SpringerLink / Bücher
682
Tourism management : research, policies, practice
593
International journal of contemporary hospitality management
481
NBER working paper series
412
Working paper / National Bureau of Economic Research, Inc.
381
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
380
Technological forecasting & social change : an international journal
372
Journal of hospitality marketing & management
363
Journal of travel and tourism marketing
346
Management science : journal of the Institute for Operations Research and the Management Sciences
341
Electronic commerce research
326
The service industries journal
323
NBER Working Paper
314
International journal of internet marketing and advertising : IJIMA
307
Information systems research : ISR
289
IZA Discussion Papers
288
Discussion paper series / IZA
276
Psychology & marketing
276
Industrial marketing management : the international journal for industrial and high-tech firms
275
Springer eBook Collection
275
International journal of business information systems : IJBIS
263
The journal of services marketing
263
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
258
Cogent business & management
245
Journal of internet commerce
242
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
236
International journal of electronic marketing and retailing : IJEMR
235
Tourism management perspectives : TMP
227
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
226
Tourism economics : the business and finance of tourism and recreation
214
CESifo working papers
209
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
202
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
202
Asia Pacific journal of marketing and logistics
195
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
195
Journal of Services Marketing
192
Journal of electronic commerce research : JECR
191
more ...
less ...
Source
All
ECONIS (ZBW)
93,114
USB Cologne (EcoSocSci)
4,433
RePEc
3,850
Other ZBW resources
2,393
EconStor
1,315
BASE
385
ArchiDok
306
USB Cologne (business full texts)
205
OLC EcoSci
36
more ...
less ...
Showing
1
-
10
of
106,037
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
2
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
3
Determining the reliability and validity of online
reputation
databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
4
When online reviews meet ACSI : how ACSI moderates the effects of online reviews on hotel revenue
Gao, Baojun
;
Ding, Xiaojie
;
Chen, Wenbo
;
Jiang, Xiangmei
; …
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 396-408
Persistent link: https://www.econbiz.de/10012289342
Saved in:
5
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
6
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
7
Categorizing peer-to-peer review site features and examining their impacts on room sales
Ai, Jin
;
Chi, Oscar Hengxuan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 862-881
Persistent link: https://www.econbiz.de/10012176721
Saved in:
8
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
9
Ecological hotels' customer satisfaction through text mining of online reviews : a case of Ecuador hotels
Brito, Yahaira Lisbeth Moreno
;
Ban, Hyun-Jeong
;
Kim, …
- In:
Journal of hospitality and tourism insights
7
(
2024
)
3
,
pp. 1532-1552
Persistent link: https://www.econbiz.de/10015052972
Saved in:
10
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
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