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Lean Six Sigma application in healthcare of patients

Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International journal of intelligent enterprise : IJIE 4 (2017) 3, pp. 275-282

Persistent link: https://www.econbiz.de/10011858586

An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction

Kumar, Pradeep; Bera, Sasadhar; Chakraborty, Shibashish - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 35-54

Persistent link: https://www.econbiz.de/10011888095

Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China

Miao, Rui; Zhang, Hui; Wu, Qi; Zhang, Jie; Jiang, Zhibin - In: International journal of production research 58 (2020) 2, pp. 577-596

Persistent link: https://www.econbiz.de/10012193981

Correlation between attributes concerning social media marketing and private healthcare sector

Sharma, Vaishali; Gupta, Mahima - In: Manthan : journal of commerce and management 6 (2019) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10012139469

Evaluating the quality of health care by assessing patient satisfaction

Ciolpan, Gabriela - In: CES working papers 11 (2019) 4, pp. 332-349

of the healthcare services. Between the quality of the medical services and the satisfaction of the patients there is a …The performance of the healthcare system is obtained by evaluating the quality of the healthcare. The image obtained …. Attitudes towards health care are measured by the perception of patients through favorable or unfavorable responses to the care …

Persistent link: https://www.econbiz.de/10012196793

Value creation through lean management : a case study of healthcare service operations

Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293

Persistent link: https://www.econbiz.de/10011636447

Analyzing perceived healthcare service quality on patient related outcomes

Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497

Persistent link: https://www.econbiz.de/10011641323

Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data

Yang, Yefei; Zhang, Xiaofei; Lee, Peter K. C. - In: International journal of production economics 207 (2019), pp. 70-80

Persistent link: https://www.econbiz.de/10011957685

The four Ps of patient experience : a new strategic framework informed by theory and practice

Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325

Persistent link: https://www.econbiz.de/10011979399

Assessment of healthcare service quality effect on patient satisfaction and care outcomes : a case study in India

Swathi K.S.; Barkur, Gopalkrishna; Somu G - In: Cogent business & management 10 (2023) 3, pp. 1-25

, supportive services, coordination among healthcare professionals, and integration of patients in healthcare decisions. The result … healthcare services to their patients. Furthermore, this research has presented a clear understanding of the direct and indirect … effect of healthcare service quality dimensions on patient satisfaction, which is essential for hospital administrators and …

Persistent link: https://www.econbiz.de/10014506250