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Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; … - In: Journal of service research 23 (2020) 4, pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
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Customer engagement through personalization and customization
Bleier, Alexander; De Keyser, Arne; Verleye, Katrien - In: Customer engagement marketing, (pp. 75-94). 2018
Persistent link: https://www.econbiz.de/10011739844
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Pushing forward the transition to a circular economy by adopting an actor engagement lens
Verleye, katrien; De Keyser, Arne; Raassens, Néomie; … - In: Journal of service research 27 (2024) 1, pp. 69-88
Persistent link: https://www.econbiz.de/10014580393
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Piloting personalization research through data-rich environments : a literature review and future research agenda
Mehmood, Khalid; Verleye, Katrien; De Keyser, Arne; … - In: Journal of service management 34 (2023) 3, pp. 520-552
Persistent link: https://www.econbiz.de/10014338187
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Multichannel customer segmentation : does the after-sales channel matter? ; a replication and extension
De Keyser, Arne; Schepers, Jeroen; Konuş, Umut - In: International journal of research in marketing : IJRM ; … 32 (2015) 4, pp. 453-456
Persistent link: https://www.econbiz.de/10011428974
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How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne; Lariviere, Bart - In: Journal of service management 25 (2014) 1, pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
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Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne; Kunz, Werner H. - In: Journal of service management 33 (2022) 2, pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
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Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko; De Keyser, Arne; Edvardsson, Bo; … - In: Journal of business research : JBR 134 (2021), pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
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Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey; Orsingher, Chiara; Alkire, Linda; De … - In: Journal of business research : JBR 116 (2020), pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
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The service recovery journey : conceptualization, integration, and directions for future research
Van Vaerenbergh, Yves; Varga, Dorottya; De Keyser, Arne; … - In: Journal of service research 22 (2019) 2, pp. 103-119
Persistent link: https://www.econbiz.de/10012005787