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Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.; Lusch, Robert F. - In: Journal of service research : JSR 18 (2015) 1, pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
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Service experience gamified : a study on convergence of gamification and contemporary service experience
Panwar, Tapish; Khan, Kalim - In: International journal of internet marketing and … 17 (2022) 3/4, pp. 415-436
Persistent link: https://www.econbiz.de/10014318236
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From service to social innovation with a service-dominant logic approach
Barrios, Andrés; Camacho, Sonia; Estrada-Mejia, Catalina - In: The journal of services marketing 37 (2023) 2, pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
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Spoken service language for customer well-being in a transformative service context : residential aged care
Scerri, Madalyn Anne; Presbury, Rajka - In: Journal of service theory and practice 34 (2024) 4, pp. 543-570
Persistent link: https://www.econbiz.de/10015055433
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From goods-dominant logic to service-dominant logic? : service, service capitalism and service socialism
Tadajewski, Mark; Jones, D. G. Brian - In: Marketing theory 21 (2021) 1, pp. 113-134
Persistent link: https://www.econbiz.de/10012484435
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Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; … - In: Journal of service research 24 (2021) 2, pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: The journal of services marketing 29 (2015) 6/7, pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
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Developing the concept of life-cycle service offering
Rabetino, Rodrigo; Kohtamäki, Marko; Lehtonen, Heini; … - In: Industrial marketing management : the international … 49 (2015), pp. 53-66
Persistent link: https://www.econbiz.de/10011373947
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Service innovation in Japan and the service-dominant logic
Murakami, Teruyasu - In: Global perspectives on service science: Japan, (pp. 17-29). 2016
Persistent link: https://www.econbiz.de/10011487589
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Technology as an operant resource in service (eco)systems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: Information systems and e-business management : ISeB 12 (2014) 3, pp. 367-384
Persistent link: https://www.econbiz.de/10010392569