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Service quality and gender differences in Brazilian self-service restaurants

Freitas, André Luís Policani; Barros, Marta Duarte de - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 198-221

Persistent link: https://www.econbiz.de/10011688162

Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece

Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505

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Design of house of quality using SERVQUAL and QFD for service quality improvement : a case of Bahir Dar city hotels

Abdulkerim, Ibrahim; Avvari, Muralidhar; Cherkos, Tomas - In: International journal of applied management science 11 (2019) 3, pp. 277-293

Persistent link: https://www.econbiz.de/10012110841

The assessment of service quality in private hospitals in Amman area using the gap approach

Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308

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Service gap deployment : a framework to link quality gaps to service activities

Franceschini, Fiorenzo; Mastrogiacomo, Luca - In: International journal of services and operations management 29 (2018) 1, pp. 85-99

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Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry

Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182

' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber …

Persistent link: https://www.econbiz.de/10011934091

The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality

Nawafleh, Sahem - In: International journal of public sector performance … 6 (2020) 1, pp. 17-35

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Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach

Ershadi, Mohammad Javad; Niaki, Seyed Taghi Akhavan; … - In: International journal of services and operations management 34 (2019) 2, pp. 228-240

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Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital

Behdioğlu, Sema; Acar, Eylem; Burhan, Hasan Arda - In: Total quality management & business excellence 30 (2019) 3, pp. 301-319

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Antecedents of hypermarket service quality in the United Arab Emirates

ElMelegy, Ahmed R.; Ponnaiyan, Subramaniam; AlNajem, … - In: Quality management journal : QMJ 24 (2017) 4, pp. 35-48

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