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Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar; Tripathy, Sushanta; Dash, Aishwarya - In: International journal of business excellence : IJBEX 28 (2022) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
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Assessment of six alternative models of service quality
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 34 (2023) 3, pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
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Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 33 (2022) 15, pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
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Prioritising the service quality factors affecting customer satisfaction in life insurance industry : an application of fuzzy AHP
Preeti; Mittal, Manju; Gupta, Sanjay - In: International journal of productivity and quality … 42 (2024) 4, pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
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Measuring service quality in mid-scale hotels
Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
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Assessing pet industry in Korea using service quality improvement gap model
Song, Hae-Geun; Lim, Sung-Uk - In: International journal of technology, policy and … 15 (2015) 1, pp. 2-20
Persistent link: https://www.econbiz.de/10011419237
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A structural equation model of effective variables on service quality in capital industrial goods sector
Ghasemian, Seyed Hamid Reza; Azad, Naser; … - In: International journal of quality and service sciences 6 (2014) 1, pp. 30-42
Persistent link: https://www.econbiz.de/10010351494
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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
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SNSQUAL : a social networking site quality model
Phillips, Brandon; Peak, Daniel; Prybutok, Victor - In: Quality management journal : QMJ 23 (2016) 3, pp. 19-36
Persistent link: https://www.econbiz.de/10011517705
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A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem; Mitra, Amitava - In: Journal of air transport management 42 (2015), pp. 239-248
Persistent link: https://www.econbiz.de/10010482001