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Does outcome quality matter? :...
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81
A cross cultural investigation of airlines service quality throgh integration of
Servqual
and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
82
Customers' service quality perception in automotive repair
Izogo, Ernest Emeka
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
3
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
Saved in:
83
An empirical investigation on patients perception about service quality of corporate hospitals in Coimbatore, Tirupur and Erode Districts- Tamilnadu
Saravanan, S.
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
4
,
pp. 114-123
Persistent link: https://www.econbiz.de/10011292586
Saved in:
84
The gaps in the quality of hotel services in Poland
Mazurek-Kusiak, Anna
;
Sawicki, Bogusław
- In:
European research studies
23
(
2020
)
5
,
pp. 1033-1040
Persistent link: https://www.econbiz.de/10012510888
Saved in:
85
Understanding service quality attributes that drive user ratings : a text mining approach
Gunasekar, Sangeetha
;
Kumar, Deepak S.
;
Purani, Keyoor
; …
- In:
Journal of vacation marketing
27
(
2021
)
4
,
pp. 400-419
Persistent link: https://www.econbiz.de/10012624895
Saved in:
86
Satisfaction of e-learners with electronic learning service quality using the
SERVQUAL
model
Sumi, Razia Sultana
;
Kabir, Golam
- In:
Journal of open innovation : technology, market, and …
7
(
2021
)
4
,
pp. 1-17
determinants of the
SERVQUAL
model (reliability, responsiveness, assurance, empathy, and website design), as well as "learning …
Persistent link: https://www.econbiz.de/10012694923
Saved in:
87
Toward a multi-sided model of service quality for logistics service providers
Wetzel, Philipp
;
Hofmann, Erik
- In:
Administrative Sciences : open access journal
10
(
2020
)
4/79
,
pp. 1-24
providers (LSPs). A multi-sided model of service quality (
SERVQUAL
) highlighting existing gaps in service provision was …
Persistent link: https://www.econbiz.de/10012420986
Saved in:
88
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
89
Service quality expectations in the fitness center context : a validation of the expectations component of the
SERVQUAL
scale in Greece
Peitzika, Eirini
;
Chatzi, Sofia
;
Kissa, Dimitra
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012256931
Saved in:
90
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
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