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Innovating Analytics : Word of Mouth Index- Use the Next Generation of Net Promoter to Increase Sales and Drive Results

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Analyticsis also about the need for a comprehensive measurement ecosystem to accurately assess and improve the other elements of … the Measurement Ecosystem. He then goes on to look at three other drivers of customer satisfaction along with word of … improvements for maximum impact. An expert on customer satisfaction across all touchpoints and at the brand level, Larry speaks …

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