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Frontline employee passion : a multistudy conceptualization and scale development

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The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context

Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257

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The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty

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The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production

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The effect of customer-initiated justice on customer-oriented behaviors

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How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness

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Customer-to-customer interactions on customer citizenship behavior

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The influence of an optimal control system on salesperson performance and championing

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Investigating firm level drivers of salesperson brand identification

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The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context

Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of Service Theory and Practice 32 (2021) 2, pp. 232-257

Purpose: The aim of this paper is to test how leader–member exchange (LMX) interacts with procedural justice climate to influence three types of employee motivation (i.e. achievement striving motivation, status striving motivation and communion striving motivation). Furthermore, this study...

Persistent link: https://www.econbiz.de/10012812736