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Customer orientation of service employees and organizational performance : empirical evidence for Indian banking
Siddiqi, Mushtaq A.; Sahaf, Musadiq A. - In: Decision 36 (2009) 2, pp. 133-153
Persistent link: https://www.econbiz.de/10008808004
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Customer satisfaction in Indian commercial banks through total quality management approach
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1315-1341
Persistent link: https://www.econbiz.de/10008824955
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Service quality gap analysis in Indian banks : an empirical study
Rai, Alok Kumar - In: Paradigm : the journal of Institute of Management Technology 13 (2009) 2, pp. 29-35
Persistent link: https://www.econbiz.de/10009155095
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Service quality of Indian Bank in Thanjavur District : evidence from survey data
Ali, E. Mubarak; Jaykumar, G. S. David Sam; Senthil, P. L. - In: The IUP journal of bank management : IJBM 10 (2011) 2, pp. 77-94
Persistent link: https://www.econbiz.de/10009244180
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Identifying the service quality gap in Indian banking industry on the dimension of intellectual capital
Verma, Tannu; Goyal, Sumit - In: GITAM journal of management : a quarterly publication … 13 (2015) 2, pp. 74-86
Persistent link: https://www.econbiz.de/10011398312
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Customer perception of services based on the SERVQUAL dimensions : a study of Indian commercial banks
Bose, Sunny; Gupta, Nitin - In: Services marketing quarterly 34 (2013) 1, pp. 49-66
Persistent link: https://www.econbiz.de/10009726520
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An investigative study of operational performance and service quality of Indian public sector banks
George, Sajeev Abraham; Caṭṭopādhyāẏa, Nīlāñjana - In: International journal of business performance management 13 (2012) 3/4, pp. 408-425
Persistent link: https://www.econbiz.de/10009688770
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New banking technology and service quality in Indian public sector banks : a micro level study
Abdul Raheem, A.; Krishnamoorthy, M. - In: International journal of economics & business studies : … 1 (2011) 1/2, pp. 22-28
Persistent link: https://www.econbiz.de/10009670075
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An analysis of the gap between customers' expectation and perception regarding selected CRM practices in public and private sector banks
Chopra, Anamica; Arora, Usha - In: The IUP journal of bank management : IJBM 12 (2013) 4, pp. 70-86
Persistent link: https://www.econbiz.de/10010228346
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Customer satisfaction with e-banking : a comparative study of public and private sector banks
Sawant, Poonam; Kulkarni, R. V.; Mundhe, S. D. - In: The IUP journal of bank management : IJBM 12 (2013) 4, pp. 29-44
Persistent link: https://www.econbiz.de/10010228356