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Physical Distribution Service Quality in Internet Retailing : Service Pricing, Transaction Attributes, and Firm Attributes

Rabinovich, Elliot; Bailey, Joseph - 2006

This paper develops a theoretical framework and empirically investigates physical distribution service (PDS) quality by Internet retailers in their transactions with consumers. An analysis of data that measure hundreds of electronic commerce transactions along with data at the firm level shows...

Persistent link: https://www.econbiz.de/10014026517

Logistics service quality in online shopping : a bibliometric analysis

Dhaigude, Soma Amol; Mohan, Bijuna C. - In: Journal of internet commerce 22 (2023) 1, pp. 157-188

Persistent link: https://www.econbiz.de/10013547784

If you don't care, I will switch : online retailers' behaviour on third-party logistics services

Abdul Hafaz Ngah; Thurasamy Ramayah; Han, Heesup - In: International journal of physical distribution and … 53 (2023) 7/8, pp. 813-837

Persistent link: https://www.econbiz.de/10014331839

Developing a scale for gamified e-service quality in the e-retailing industry

Tabaeeian, Reihaneh Alsadat; Shafiee, Majid Mohammad; … - In: International journal of retail and distribution management 51 (2023) 4, pp. 444-464

Persistent link: https://www.econbiz.de/10014281077

How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses

Cohen, Alex H.; Fresneda, Jorge E.; Anderson, Rolph E. - In: Journal of service theory and practice 33 (2023) 3, pp. 329-351

Persistent link: https://www.econbiz.de/10014302334

Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance

Kawa, Arkadiusz; Zdrenka, Wojciech - In: The international journal of logistics management 35 (2024) 2, pp. 577-600

Persistent link: https://www.econbiz.de/10014485276

A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case

Zia, Sumreen; Rafique, Raza; Ur Rehman, Hakeem; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2228-2254

Persistent link: https://www.econbiz.de/10014456864

Online retail service quality : scale development and validation

Swar, Biranchi Narayan; Panda, Rajesh - In: Vision : the journal of business perspective 27 (2023) 3, pp. 376-385

Persistent link: https://www.econbiz.de/10014291925

The online stickiness circumstances in electronic retailing : website quality, perceived risk, and perceived value

Monfared, Amir Reza Konjkav; Barootkoob, Mohammadreza; … - In: International journal of electronic business : IJEB 18 (2023) 1, pp. 51-76

Persistent link: https://www.econbiz.de/10014308940

Need for speed : the impact of in-process delays on customer behavior in online retail

Gallino, Santiago; Karacaoglu, Nil; Moreno, Antonio - In: Operations research 71 (2023) 3, pp. 876-894

Persistent link: https://www.econbiz.de/10014309090