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A quality evaluation model for the design quality of online shopping websites

Cebi, Selcuk - In: Electronic commerce research and applications 12 (2013) 2, pp. 124-135

Persistent link: https://www.econbiz.de/10010504882

A comparison of quality satisfaction between transactional and relational customers in e-commerce

Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593

Persistent link: https://www.econbiz.de/10010426601

Wine attributes, perceived risk and online wine purchase intention : the cross-level interaction effects of website quality

Cho, Meehee; Bonn, Mark Andrew; Kang, Sora - In: International journal of hospitality management 43 (2014), pp. 108-120

Persistent link: https://www.econbiz.de/10010427928

How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...

Persistent link: https://www.econbiz.de/10012175766

The influence of e-relationship quality and e-service quality on customer loyalty in the context of Flipkart online retailer services

Menon, Balakrishnan - In: Journal of customer behaviour 17 (2018) 1/2, pp. 121-137

Persistent link: https://www.econbiz.de/10011936177

Assessing channel quality to measure customers' outcome in online purchasing

Arsalan Najmi; Ahmed, Waqar - In: International journal of electronic customer … 11 (2017/2018) 2, pp. 179-201

Persistent link: https://www.econbiz.de/10011966928

Web-based information systems success : testing the antecedents of online customer satisfaction

Bellaaj, Moez - In: International journal of internet and enterprise … 8 (2012/13) 2, pp. 129-145

Persistent link: https://www.econbiz.de/10010205078

The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study

Fan, Qingji; Lee, Jeoung Yul; Kim, Joong In - In: Managing service quality : MSQ ; an international journal 23 (2013) 5, pp. 364-387

Persistent link: https://www.econbiz.de/10009792550

The role of e-service quality and information quality in creating perceived value : antecedents to web site loyalty

Pearson, Ann; Tadisina, Suresh; Griffin, Chris - In: Information systems management 29 (2012) 3, pp. 201-215

Persistent link: https://www.econbiz.de/10009687978

Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies

Bernardo, Merce; Marimon, Frederic; Alonso-Almeida, … - In: Information & management : the internat. journal of … 49 (2012) 7/8, pp. 342-347

Persistent link: https://www.econbiz.de/10009696207