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Understanding the role of service attributes in consumer small retailer relationships : findings from Pakistan
Arsalan Najmi; Ali, Syed Fahad; Ahmed, Waqar; … - In: International journal of management practice : IJMP 14 (2021) 2, pp. 198-216
Persistent link: https://www.econbiz.de/10012515073
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Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models
Paul, Justin (ed.); Rosenbaum, Mark (ed.) - 2020
Persistent link: https://www.econbiz.de/10012238483
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Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv; Kroschke, Mirja; Mende, Martin; … - In: Journal of interactive marketing : a quarterly … 51 (2020), pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
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Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom; Birch, Nancy J.; Culver, Jeffrey N. - In: International journal of technology marketing : IJTMkt 14 (2020) 1, pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
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Splitting shopping and delivery tasks in an on-demand personal shopper service
Arslan, Alp; Agatz, Niels; Klapp, Mathias - 2019
Persistent link: https://www.econbiz.de/10012126200
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Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan; Muhammad Sabbir Rahman; Abu Bakar Sade - In: International journal of services and operations management 34 (2019) 3, pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
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Time to shift the shift : performance effects of within-day cumulative service encounters in retail stores
Chen, Chien-ming; Chuang, Howard Hao-Chun - In: Omega : the international journal of management science 119 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014444554
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Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah; Rosenbaum, Mark - In: The journal of services marketing 36 (2022) 4, pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
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Laddering the benefit-link-value of premium products : perception of Indian consumers on consumer packaged goods
Natarajan, Subhashree; Abdullah, T.K.T. Sheikh; Deepa, M. - In: International journal of applied management science 8 (2016) 1, pp. 83-91
Persistent link: https://www.econbiz.de/10011592360