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51
Understanding the role of service attributes in consumer small retailer relationships : findings from Pakistan
Arsalan Najmi
;
Ali, Syed Fahad
;
Ahmed, Waqar
; …
- In:
International journal of management practice : IJMP
14
(
2021
)
2
,
pp. 198-216
Persistent link: https://www.econbiz.de/10012515073
Saved in:
52
Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models
Paul, Justin
(
ed.
);
Rosenbaum, Mark
(
ed.
)
-
2020
Persistent link: https://www.econbiz.de/10012238483
Saved in:
53
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
54
Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
International journal of technology marketing : IJTMkt
14
(
2020
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
Saved in:
55
Splitting shopping and delivery tasks in an on-demand personal shopper service
Arslan, Alp
;
Agatz, Niels
;
Klapp, Mathias
-
2019
Persistent link: https://www.econbiz.de/10012126200
Saved in:
56
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
57
Time to shift the shift : performance effects of within-day cumulative service encounters in retail stores
Chen, Chien-ming
;
Chuang, Howard Hao-Chun
- In:
Omega : the international journal of management science
119
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014444554
Saved in:
58
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
59
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
60
Laddering the benefit-link-value of premium products : perception of Indian consumers on consumer packaged goods
Natarajan, Subhashree
;
Abdullah, T.K.T. Sheikh
;
Deepa, M.
- In:
International journal of applied management science
8
(
2016
)
1
,
pp. 83-91
Persistent link: https://www.econbiz.de/10011592360
Saved in:
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