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Store attribute(s) preference of customers towards organised food and grocery retail outlets : a gap analysis
Anuradha, A.; Viswanathan, V. - In: International journal of business excellence 10 (2016) 1, pp. 120-138
Persistent link: https://www.econbiz.de/10011665108
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Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali; Bang, Nguyen; Mutum, Dilip S.; … - In: Electronic markets : the international journal on … 26 (2016) 2, pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
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Perceptions of others, mindfulness, and brand experience in retail service setting
Ngo, Liem Viet; Northey, Gavin; Duffy, Sarah; Hoang Thi … - In: Journal of retailing and consumer services 33 (2016), pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
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Antecedents of store footfall and loyalty : an investigation from an integrated perspective
Jain, S. K.; Gupta, Garima - In: Journal of commerce & business studies 2 (2015) 2, pp. 1-18
Persistent link: https://www.econbiz.de/10011608240
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When services are offered by small and medium retailers : what is the customer's perception?
Narvaiza, Lorena; Ruiz de Olano, David; Campos, Tontxu; … - In: Universia business review : UBR (2016) 49, pp. 132-145
Persistent link: https://www.econbiz.de/10011686001
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Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda; Gonc̦alves, Helena Martins - In: Journal of business research : JBR 69 (2016) 11, pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
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The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high- and low-end fashion retailers
Stathopoulou, Anastasia; Balabanis, George - In: Journal of business research : JBR 69 (2016) 12, pp. 5801-5808
Persistent link: https://www.econbiz.de/10011597513
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Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun; Park, Geebum; Lee, Yeonjoo; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 12, pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
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The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.; Román, Sergio; Cuestas, Pedro J.; … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
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Customer preferences related to shopping online
Glińska, Ewa; Tomaszewska, Ewelina - In: Annales Universitatis Mariae Curie-Skłodowska / H 51 (2017) 2, pp. 87-95
Persistent link: https://www.econbiz.de/10011983743