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Seamless service? On the role...
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10
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date (oldest first)
1
Bridging the service divide through digitally enabled service innovations : evidence from Indian healthcare service providers
Srivastava, Shirish C.
;
Shainesh, G.
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 245-267
Persistent link: https://www.econbiz.de/10010505854
Saved in:
2
Variability in health care
services
: the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
3
Motivating customers to adhere to expert advice in professional
services
: a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
4
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
5
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
6
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
Saved in:
7
Managing the quality-speed tradeoff in blockchain-supported healthcare diagnostic
services
Sun, Mingyao
;
Chai, Qiangfei
;
Ng, C. T.
- In:
Omega : the international journal of management science
120
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014445961
Saved in:
8
The Collaborative Service Design Playbook to plan, design, and implement sustainable health
services
for impact
Parkinson, Joy
;
Clark, Kristen
;
McIntosh, Tegan
- In:
Health marketing quarterly
41
(
2024
)
1
,
pp. 11-32
Persistent link: https://www.econbiz.de/10014575142
Saved in:
9
Moving from service to sustainable
services
: a healthcare case study
Williams, Sharon J.
;
Radnor, Zoe J.
- In:
The international journal of productivity and …
71
(
2022
)
4
,
pp. 1126-1148
Persistent link: https://www.econbiz.de/10013365789
Saved in:
10
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
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