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Customer satisfaction, service...
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Consumer behaviour
38
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38
Customer satisfaction
19
Kundenzufriedenheit
17
Beziehungsmarketing
15
Relationship marketing
15
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14
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Oh, Haemoon
43
Kim, Kyungmin
25
Kim, K.
21
Kim, Kawon Kathy
19
Kim, Kawon
14
Kim, Kyonghee
14
Baker, Melissa A.
13
Jeong, Miyoung
12
Kim, Kyongseok
8
Assaf, A. Georges
6
Lee, Seonjeong
6
Patro, Sukesh
6
Mattila, Anna S.
5
Seo, Sunhee
5
Baloglu, Seyhmus
4
DiPietro, Robin B.
4
Hsu, Cathy H. C.
4
Kim, Junghun
4
Kim, Karam
4
Kim, Kowoon
4
Kim, Kyungah
4
Ryu, Doojin
4
Baik, Bok
3
Camargo, Braz
3
Cho, M.W.
3
Das, Somnath
3
Jang, Junghee
3
Jin, Dan
3
Kim, Kihwan
3
Kim, Kunmin
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Kim, Kyunam
3
Kircher, Philipp
3
Lee, Minwoo
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Lester, Benjamin
3
Pereira, Raynolde
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Tsionas, Efthymios G.
3
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2
Asatryan, Vahagn S.
2
Avant, J. Adam
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Asian Development Bank Institute
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International journal of hospitality management
14
Tourism management : research, policies, practice
9
International Journal of Contemporary Hospitality Management
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
International journal of contemporary hospitality management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
International journal of production research : American Institute of Industrial Engineers ; Society of Manufacturing Engineers
5
Journal of business research : JBR
5
The Cornell hospitality quarterly
4
International journal of computer integrated manufacturing : IJCIM
3
Journal of hospitality marketing & management
3
Applied economics letters
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Auditing : a journal of practice & theory
2
Cornell hospitality quarterly : CQ
2
Discussion paper / Centre for Economic Policy Research
2
Energy economics
2
Finance research letters
2
IEEE transactions on reliability : R ; IEEE T R
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of retailing and consumer services
2
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
2
Regional and Sectoral Economic Studies
2
The Rand journal of economics
2
The engineering economist : a journal devoted to the problems of capital investment
2
The journal of corporate finance : contracting, governance and organization
2
The service industries journal
2
Working papers / Federal Reserve Bank of Philadelphia, Research Department
2
ADB Institute Series on Development Economics
1
ADB Institute series on development economics
1
AEA papers and proceedings
1
Accounting horizons : a quarterly publication of the American Accounting Association
1
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
1
American economic journal : a journal of the American Economic Association
1
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
1
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
1
Diversification and growth of the firm
1
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1
Economics letters
1
Elsevier handbooks of hospitality management series
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ECONIS (ZBW)
131
OLC EcoSci
27
Other ZBW resources
11
RePEc
5
BASE
1
USB Cologne (EcoSocSci)
1
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1
The effects of acculturation and uncertainty avoidance on foreign resident choice for Korean foods
Seo, Sunhee
;
Phillips, WooMi Jo
;
Jang, Junghee
;
Kim, Kawon
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 916-927
Persistent link: https://www.econbiz.de/10009544276
Saved in:
2
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
3
The impacts of service provider name, ethnicity, and menu information on perceived authenticity and behaviors
Kim, Kawon
;
Baker, Melissa A.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
3
,
pp. 312-318
Persistent link: https://www.econbiz.de/10011736848
Saved in:
4
The impacts of organizational support and customer incivility on employee vulnerability and job performance : the moderating role of employee mental health
Baker, Melissa A.
;
Kim, Kawon
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015069633
Saved in:
5
Measuring experience economy concepts : tourism applications
Oh, Haemoon
;
Fiore, Ann Marie
;
Jeoung, Miyoung
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 119-132
Persistent link: https://www.econbiz.de/10003860823
Saved in:
6
Tourism and hospitality marketing research : update and suggestions
Oh, Haemoon
;
Kim, Byeong-Yong
;
Shin, Jee Hye
- In:
Progress in tourism marketing
,
(pp. 1-27)
.
2006
Persistent link: https://www.econbiz.de/10003537987
Saved in:
7
A dynamic perspective of meeting planners' satisfaction : toward conceptualization of critical relevancy
Oh, Haemoon
;
Kim, Hyeon-cheol
;
Hong, Kyung-wan
- In:
Tourism management : research, policies, practice
30
(
2009
)
4
,
pp. 471-482
Persistent link: https://www.econbiz.de/10003856177
Saved in:
8
A customer-based brand equity model for upscale hotels
Hsu, Cathy H. C.
;
Oh, Haemoon
;
Assaf, A. Georges
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
1
,
pp. 81-93
Persistent link: https://www.econbiz.de/10009491840
Saved in:
9
Motivations and goals of slow tourism
Oh, Haemoon
;
Assaf, A. Georges
;
Baloglu, Seyhmus
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
2
,
pp. 205-219
Persistent link: https://www.econbiz.de/10011432545
Saved in:
10
Assessing equivalence of hotel brand equity measures in cross-cultural contexts
Oh, Haemoon
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
36
(
2014
),
pp. 156-166
Persistent link: https://www.econbiz.de/10010239299
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