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Effects of managerial response on consumer eWOM and hotel performance

Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong; Singh, Amrik; … - In: International Journal of Contemporary Hospitality Management 28 (2016) 9, pp. 2013-2034

Purpose This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance. Design/methodology/approach A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with...

Persistent link: https://www.econbiz.de/10014764413

The business value of online consumer reviews and management response to hotel performance

Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong - In: International journal of hospitality management 43 (2014), pp. 1-12

Persistent link: https://www.econbiz.de/10010427938

Regional effects on customer satisfaction with restaurants

Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: International journal of contemporary hospitality management 25 (2013) 5, pp. 705-722

Persistent link: https://www.econbiz.de/10009774261

Factors influencing the effectiveness of online group buying in the restaurant industry

Zhang, Ziqiong; Zhang, Zili; Wang, Fan; Law, Rob; Li, Dechao - In: International journal of hospitality management 35 (2013), pp. 237-245

Persistent link: https://www.econbiz.de/10010225790

Relative importance and combined effects of attributes of customer satisfaction

Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: The service industries journal 34 (2014) 6, pp. 550-566

Persistent link: https://www.econbiz.de/10010379334

The power of expert identity : how website-recognized expert reviews influence travelers' online rating behavior

Zhang, Ziqiong; Zhang, Zili; Yang, Yang - In: Tourism management : research, policies, practice 55 (2016), pp. 15-24

Persistent link: https://www.econbiz.de/10011495938

Booking now or later : do online peer reviews matter?

Zhang, Zili; Liang, Sai; Li, Hengyun; Zhang, Ziqiong - In: International journal of hospitality management 77 (2019), pp. 147-158

Persistent link: https://www.econbiz.de/10011988490

Posting reviews on OTAs : motives, rewards and effort

Liu, Xianwei; Zhang, Zili; Law, Chun Hung Roberts; … - In: Tourism management : research, policies, practice 70 (2019), pp. 230-237

Persistent link: https://www.econbiz.de/10011949656

How rainy-day blues affect customers’ evaluation behavior : evidence from online reviews

Zhang, Ziqiong; Qiao, Shuchen; Li, Hengyun; Zhang, Zili - In: International journal of hospitality management 100 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013266147

The influence of relative popularity on negative fake reviews : a case study on restaurant reviews

Li, Yuanshuo; Zhang, Zili; Pedersen, Susanne; Liu, Xudong; … - In: Journal of business research : JBR 162 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014302539

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