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Modelling patient satisfaction in healthcare
Bordoloi, Sanjeev K. - In: International journal of services and operations … 35 (2020) 3, pp. 339-358
Persistent link: https://www.econbiz.de/10012178832
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Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
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Factors associated with patient trust in their clinicians : results from the Healthy Work Place study
Khullar, Dhruv; Prasad, Kriti; Neprash, Hannah; Poplau, Sara - In: Health care management review : HCM review 47 (2022) 4, pp. 289-296
Persistent link: https://www.econbiz.de/10013411895
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Service quality in health care : empathy as a double-edged sword in the physician-patient relationship
Cadet, Fabienne; Sainfort, François - In: International journal of pharmaceutical and healthcare … 17 (2023) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10014336885
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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Social identification : linking high performance work systems, psychological empowerment and patient care
Bartram, Timothy; Karimi, Leila; Leggat, Sandra G.; … - In: The international journal of human resource management 25 (2014) 17, pp. 2401-2419
Persistent link: https://www.econbiz.de/10010409090
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Team dynamics, clinical work satisfaction, and patient care coordination between primary care providers : a mixed methods study
Song, Hummy; Ryan, Molly; Tendulkar, Shalini; Fisher, … - In: Health care management review : HCM review 42 (2017) 1, pp. 28-41
Persistent link: https://www.econbiz.de/10011632119
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Patient- and person-reports on healthcare: preferences, outcomes, experiences, and satisfaction - an essay
Klose, Kristina; Kreimeier, Simone; Tangermann, U.; … - In: Health economics review 6 (2016) 18, pp. 1-11
classification system with well-defined constructs for patients’ and persons’ self-reports on health and healthcare. A literature …, experiences, and satisfaction – have been described in this article. Even though the value of patients’ and persons’ perspectives … researchers, clinicians, patients, and the general population. …
Persistent link: https://www.econbiz.de/10011585013
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The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
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Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 112 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014334761