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Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience

Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J. - In: Journal of retailing and consumer services 59 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012433719

Measuring the Effect of Perceived Logistics Service Quality on Brand Factors in the E-Commerce Context

Sürücü, Ebru; Özispa, Nergis - 2019

In e-commerce industry while most of the transactions happen electronically, logistics activities are still required to … ship products to end points. Firms that operate in e-commerce industry should consider logistics as a critical success … better logistics service. Main purpose of this research is to examine the consequences of logistics service quality on brand …

Persistent link: https://www.econbiz.de/10014107819

Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery

Peinkofer, Simone T.; Esper, Terry L.; Smith, Ronn J.; … - In: Journal of business logistics 43 (2022) 2, pp. 238-264

Persistent link: https://www.econbiz.de/10013347440

Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance

Kawa, Arkadiusz; Zdrenka, Wojciech - In: The international journal of logistics management 35 (2024) 2, pp. 577-600

Persistent link: https://www.econbiz.de/10014485276

Innovations in last mile logistics : analysis of customer satisfaction with the service of delivery logistics operators using parcel machines

Brzozowska, Marta; Dziedzic, Dorota; … - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 19 (2023) 3, pp. 411-422

Persistent link: https://www.econbiz.de/10014450249

The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships

Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407

Persistent link: https://www.econbiz.de/10011741146

Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach

Soykoth, Mostofa Wahid; Rahaman, Mohammad Mizenur; … - In: International journal of integrated supply management : … 15 (2022) 4, pp. 381-409

Persistent link: https://www.econbiz.de/10014320342

The logistics services outsourcing dilemma : quality management and financial performance perspectives

Gotzamani, Katerina; Longinidis, Pantelis; Vouzas, Fotis - In: Supply chain management : an international journal 15 (2010) 6, pp. 438-453

Persistent link: https://www.econbiz.de/10008907513

Quality decision of the logistics service supply chain with service quality guarantee

Liu, W. H.; Xie, D. - In: International journal of production research 51 (2013) 5, pp. 1618-1634

Persistent link: https://www.econbiz.de/10009705696

Logistics service quality : conceptual model and empirical evidence

Vinh Van Thai - In: International journal of logistics : research and … 16 (2013) 2, pp. 114-131

Persistent link: https://www.econbiz.de/10009786640