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The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA

Prassida, Grandys Frieska; Hsu, Ping-Yu - In: Journal of retailing and consumer services 68 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013366370

Evaluation of fresh food logistics service quality using online customer reviews

Chen, Shan; Wang, Yibing; Han, Shuihua; Lim, Ming Kim - In: International journal of logistics : research and … 26 (2023) 8, pp. 917-933

Persistent link: https://www.econbiz.de/10014322171

University public transportation logistics service quality and student satisfaction : empirical evidence from Thailand

Sann, Raksmey; Siripipattaworn, Saharat - In: Cogent business & management 11 (2024) 1, pp. 1-13

university public transportation logistics service quality impacts student satisfaction are limited. Hence, this study … investigates the university public transportation logistics service quality attributes that affect student satisfaction. Data … partial least squares 4.0. The results show that the university public transportation logistics service quality attributes of …

Persistent link: https://www.econbiz.de/10014524876

Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …

Persistent link: https://www.econbiz.de/10013287888

Flexibility and quality in logistics and relationships

Yu, Kangkang; Cadeaux, Jack; Song, Hua - In: Industrial marketing management : the international … 62 (2017), pp. 211-225

Persistent link: https://www.econbiz.de/10011707139

Customer's satisfaction on logistics service quality provided by innovative e-commerce sites

Neeraja, B.; Venkatesh, O. S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 697-702

Persistent link: https://www.econbiz.de/10012522897

Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective

Zhang, Yu; Yuan, Yafen; Su, Jiafu - In: Asia Pacific journal of marketing and logistics 36 (2024) 3, pp. 549-564

Persistent link: https://www.econbiz.de/10014486759

Influence factors of online shopping food quality performance considering the relationship quality

Li, Xiaoping; Xie, Lijuan; Xu, Lan - In: Journal of electronic commerce in organizations : the … 17 (2019) 2, pp. 69-78

Persistent link: https://www.econbiz.de/10012036053

Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)

Tontini, Gerson; Solberg Søilen, Klaus; Zanchett, Ricardo - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1116-1135

Persistent link: https://www.econbiz.de/10011796582

An application of the Kano model and retail service quality scale to Vietnamese supermarkets

Ha Thu Nguyen - In: International journal of productivity and quality … 31 (2020) 2, pp. 189-206

Persistent link: https://www.econbiz.de/10012516275