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Gaining customer loyalty with tracking information quality in B2B logistics

Rai, Arun; Tang, Xinlin; Yin, Zhitao; Du, Steven - In: Journal of management information systems : JMIS 39 (2022) 2, pp. 307-335

Persistent link: https://www.econbiz.de/10013367713

Blockchain adoption in serial logistics service chain : value and challenge

Zhang, Yu; Liu, Nan - In: International journal of production research 61 (2023) 13, pp. 4374-4401

Persistent link: https://www.econbiz.de/10014381500

How do interactions of Kano model attributes affect customer satisfaction? : an analysis based on psychological foundations

Tontini, Gerson; Solberg Søilen, Klaus; Silveira, Amélia - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1253-1271

Persistent link: https://www.econbiz.de/10010207252

Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study

Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18

Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...

Persistent link: https://www.econbiz.de/10012126991

An integrated methodology for evaluating patient service quality

Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759

Persistent link: https://www.econbiz.de/10012385057

Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management

Wu, Tai-Hsi; Weng, Shao-Jen; Pan, Ruei-Bin; Kim, Seung-Hwan - In: International journal of services, economics and management 11 (2020) 1, pp. 71-95

Persistent link: https://www.econbiz.de/10012256818

Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution

Apornak, Arash - In: International journal of productivity and quality … 21 (2017) 1, pp. 129-141

Persistent link: https://www.econbiz.de/10011748585

Integrating the Kano model into architectural design : quality measurement in mass-housing units

İpek Ek, Fatma; Çıkış, Şeniz - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 400-414

Persistent link: https://www.econbiz.de/10011300164

Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model

Tontini, Gerson; Picolo, Jaime Dagostin - In: International journal of quality & reliability management 31 (2014) 1, pp. 32-52

Persistent link: https://www.econbiz.de/10010254300

Developing the Kano model by service quality robust design : an integrative approach

Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389

Persistent link: https://www.econbiz.de/10011458749